Sales Enablement Specialist - Customer Success

DTN

2d • $61,500 - $82,000 • Remote

About The Position

DTN is seeking a Sales Enablement Specialist to support the execution and continuous improvement of enablement programs for our Customer Success organization. This role focuses on translating enablement strategy into actionable training, content, and resources that Customer Success Managers can apply across the customer lifecycle. The ideal candidate brings strong communication skills, a passion for learning and development, and an interest in how enablement drives performance in a SaaS environment.

Requirements

• Understanding of adult learning principles and how individuals apply knowledge in performance-driven environments.
• Familiarity with customer success processes and how enablement supports effectiveness across the customer journey.
• Experience creating or supporting training, enablement, or operational resources for revenue teams.
• Strong written and verbal communication skills, with the ability to simplify complex information into clear guidance.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and stakeholders.
• Curiosity and willingness to learn about SaaS products, customer success strategies, and revenue operations.

Nice To Haves

• Exposure to CRM systems, knowledge management platforms, or enablement tools (e.g., SharePoint, LMS, or similar) is a plus.
• Background in instructional design, learning experience design, or curriculum development is preferred.

Responsibilities

• Support the execution of enablement programs, including onboarding, product launches, process changes, and skills development initiatives.
• Facilitate and support training sessions aligned to strategic enablement priorities.
• Create, organize, and maintain enablement assets such as playbooks, job aids, training materials, and process documentation.
• Partner with cross-functional stakeholders across Sales, Product Marketing, Product, and Revenue Operations to translate complex inputs into actionable resources.
• Ensure enablement content aligns with customer success processes, lifecycle stages, and revenue priorities.
• Maintain centralized knowledge resources (e.g., playbooks, documentation sites) to ensure content is current, accessible, and effective.
• Support communication and rollout of enablement initiatives, ensuring clarity on changes and expected application.
• Collect feedback from the field and contribute to continuous improvement of enablement materials and programs.

Benefits

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical, Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed