Sales Manager, Onboarding Specialist

Kin Insurance

1d•Remote

About The Position

Take the role in leading Kin’s post-training "ramp-up" program! Here, you will have a chance to coach new sales agents to quota readiness through performance management, compliant selling excellence, and tight cross-functional alignment. This role also supports the development of emerging talent, including new leaders and supervisors within Kin's Sales Certification Unit. Who we are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work. The opportunity Our Certification & Ramp -Up Unit at Kin Insurance is the critical bridge ensuring newly licensed sales agents develop the consultative selling skills, compliance awareness, and confidence required to meet quota expectations and drive premium growth. We are looking for a high-energy, performance-driven Sales Certification Manager to lead this post-training ramp program. You will be a strategic architect—leading a team of Sales Agents and shaping a high-performance environment where new hires ramp quickly and transition to the production floor based on readiness and hiring cycles. Reporting to the Director of Operations Training, you will partner closely with Sales Leadership, Underwriting, Quality Assurance, and Compliance to ensure agents are prepared to sell confidently, accurately, and ethically before joining a permanent, quota-bearing sales team.

Requirements

5+ years of leadership experience in insurance sales, ideally managing licensed agents in a quota-driven environment
Active Property & Casualty insurance license
Demonstrated success improving core sales performance metrics (premium growth, bind rate, conversion, ramp time reduction)
Experience building or optimizing structured ramp/onboarding frameworks and repeatable workflows across hiring classes
Strong working knowledge of P&C products, regulatory requirements, and compliant sales practices
Analytical proficiency with CRM reporting and performance tracking (e.g., dashboards, Google Sheets, Excel) to diagnose issues and drive action
Clear, confident communication—able to deliver actionable feedback and executive-ready performance updates, and to create order within ambiguity

Responsibilities

Design, refine, and run a structured, week-by-week ramp curriculum focused on consultative selling, coverage education, quoting accuracy, objection handling, and state-specific compliance expectations
Lead and develop a team of ramp-stage Sales Agents (and/or front-line coaches/supervisors as applicable), setting clear expectations, coaching rhythms, and ramp-to-quota milestones
Coach to behaviors and outcomes by managing leading and lagging indicators (e.g., premium written, close rate, quote-to-bind, call volume, follow-up cadence)
Conduct readiness evaluations and final certification decisions; manage the handoff process to permanent sales leadership to ensure only performance-ready talent transitions
Establish and maintain performance dashboards and operating cadences to monitor conversion, pipeline health, early-lifecycle retention indicators, and cohort progress against benchmarks
Partner cross-functionally with Underwriting and Product to ensure agents are current on appetite changes, pricing shifts, and coverage updates—and translate those updates into ramp enablement
Work closely with QA and Compliance to reinforce ethical selling, accurate policy representation, and required regulatory adherence through call reviews and targeted interventions
Analyze cohort trends (early attrition, underwriting fallout, performance plateaus, curriculum gaps) and implement improvements that increase ramp success and reduce time-to-first-sale
Continuously improve processes and workflows to create consistent outcomes across varying class sizes and hiring cycles

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval