Sales Manager, Watches & Fine Jewelry, 5th Ave Flagship

CHANEL • New York, NY

1d • Onsite

About The Position

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL is looking for a Sales Manager for the 5th Ave Watches & Fine Jewelry (WFJ) Flagship. The role will be based in New York and report to the Boutique Director for the 5th Ave WFJ Flagship. This position will serve as a key brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will be responsible for driving the overall business of our Flagship through managing a seasoned team of salespeople, coaching, and equipping the Boutique Director with critical business knowledge.

Requirements

• Minimum 5 years of related experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Responsibilities

• Drive scale and grow WFJ business across all segments (Watches/Fine Jewelry/High Jewelry), through the 5th Ave WFJ sales team.
• Engage neighboring Fashion and WFJ partners to reach strong growth ambition.
• Deliver on business driving KPIs around recruitment, retention, conversion, data capture, etc.
• Develop strategies to increase sales and achieve goals.
• Drive successful WFJ events and activations by leading the team in identifying high potential clients and supporting curated client outreach and follow-up.
• Coach and inspire the team to deliver an exceptional client experience for all clients at all times enabled by meaningful leadership presence on the selling floor.
• Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork.
• Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, sales techniques and service delivery.
• Drive all aspects of the WFJ business, including analysis, reporting, assortment planning, and partnership with Home Office teams.
• Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager