Sales Manager | Country Inn & Suites, Clive
About The Position
This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Sales : Accountable for achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues thru established goals. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling/coordinating/detailing meeting space. Develop and deliver account strategy relating to overall hotel performance. Revenue Optimizing: Responsible for effectively managing Rooms revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms and Yield processes. Works on pricing and mix of business. Has understanding of market fluctuations and trends. Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data. Ensures integrity of sales data by documenting information in CI/TY on a daily basis. Utilizes sales tools such as Hoteligence®, reader boards and other market intelligence to drive business. Guest Service: Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals. Training: Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed. Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Requirements
- 1 + years of sales experience required, in a full service hotel of comparable market or rate position
- Must be detail oriented
- Have ability to communicate well with all levels within and outside the organization
- Be able to problem-solve with employees and guests
- Must be able to manage multiple priorities in a fast-paced environment
- Must have a valid driver license
- High school diploma or GED required
Nice To Haves
- College degree or equivalent experience preferred
Responsibilities
- Generating new business and maintaining existing clients/corporate accounts
- Achieving business revenue goals in Rooms, Food and Beverage and auxiliary revenues
- Soliciting and prospecting new and existing accounts
- Developing and maintaining client relationships
- Selling/coordinating/detailing meeting space
- Developing and delivering account strategy relating to overall hotel performance
- Effectively managing Rooms revenue by utilizing market industry data and knowledge
- Securing appropriate business to maximize hotel profitability
- Working on pricing and mix of business
- Utilizing sales tools/systems to accurately identify, forecast and communicate sales data
- Ensuring integrity of sales data by documenting information in CI/TY on a daily basis
- Ensuring client satisfaction
- Ensuring effective communication of client needs from sales to appropriate operational departments
- Providing follow-up calls and correspondence to clients
- Utilizing available resources and adheres to CSM training policies
- Ensuring all company, brand, and department specific training requirements are met
- Implementing training philosophies and processes
- Responsible for effective self/workload management
- Demonstrating clear written and verbal communication skills
- Promoting collaboration and positive, professional work environment
- Attending all daily, weekly and/or monthly department/hotel meetings
- Adhering to all CSM Standard Operating Procedures
- Ensuring a clean and safe work environment
- Following all CSM procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
