Sales & Marketing Coordinator

Four Seasons Hotels and Resorts • Lanai City, HI

2d • $31 • Onsite

About The Position

The Four Seasons Resorts Lāna’i is looking for a Sales & Marketing Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Sales & Marketing Coordinator is based at the Los Angeles Sales Office and supports Four Seasons Resort Lanaʻi, Sensei Lanaʻi, and all other Four Seasons Lanaʻi entities. They will drive new business growth within the group Sales segment through strategic business development, lapsed guest re-engagement, targeted prospecting, and relationship building that generates revenue in key markets. In addition to supporting the office functions and administrative responsibilities, inclusive of marketing.

Requirements

• Successful candidate must possess legal work authorization in United States
• Ability to stand for extended periods, lift up to 35 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required.
• Proven ability in relationship building and customer engagement
• Strong presentation skills with the ability to confidently represent a luxury brand
• Strong skills in Microsoft office products such as Word, Powerpoint, Outlook and Excel
• Excellent verbal and written communication skills with a polished, professional presence
• Highly collaborative and able to work effectively across departments
• Strong organizational skills and attention to detail
• Ability to build trust with high-expectation guests and clients

Responsibilities

• Assist with planning of client site inspections and organize amenities and client preferences with the Resort team.
• Coordinate agent property visits including FAM trips
• Receive and respond to incoming emails/phone calls to the Sales Department in accordance with Four Seasons Standards.
• Prepare contracts and proposals for Group Sales team.
• Proactively field questions and manage client requests in the absence of a Sales Managers.
• Prepare accurate written correspondence in English including letters, contracts, proposals, reports, and emails using Microsoft 360, MS Word, Excel, Golden Sales & Catering.
• Maintain GSC accounts including: traces, creating and updating accounts and bookings, and creating and editing events in the booking function diary.
• Develop and create required Sales and Marketing and resort collateral such as flyers, brochures, FAM invitations, site alerts, stay itineraries, sales presentations, etc.
• Work harmoniously and professionally with co-workers and planning committee.
• Answer client questions, provide information about the resort and maintain relationships with clients while Sales Managers are traveling on business.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Write/run Golden Sales & Catering reports associated with Group needs and/or mailings.
• Providing Catering Administrative Assistant support as necessary, including but not limited to contract turnovers, merging contracts, site inspection forms, office management.
• Managing projects related to sales initiatives such as holiday gifts
• Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, office equipment.
• Finalizing the requirements and assisting with resume preparation of confirmed bookings when needed.
• The ability to perform other tasks or projects as assigned by hotel management.
• Managing invoices and creating purchase orders within Birchstreet
• Assisting with in-office administrative tasks such as supplies, organizing team meals and events, reporting and managing maintenance issues as well as shipping of collateral and supplies
• The ability to perform a variety of other tasks or projects as assigned by management
• And More!

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed