Sales Operations Analyst

NICE•Hoboken, NJ

4h•Hybrid

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a Senior Sales Operations Business Analyst to join the Global Revenue Operations Team. The Analyst will provide comprehensive analysis and insights to top management across the different units. The Senior Sales Operations Analyst will work alongside the Sales and Business Operations team globally, helping us enhance and automate reporting tools and processes, from the sales representative level to the executive level. How will you make an impact? You will support the sales organization by helping bring structure, insight, and consistency to how we plan, measure, and operate. This role blends hands-on analysis with close collaboration across teams, providing a strong foundation for business decision-making.

Requirements

3+ years of relevant experience in sales operations, business operations, analytics, or a related role.
Strong Excel skills and solid overall technical aptitude.
Clear communicator who can work effectively with both technical and business partners.
Self-motivated, eager to learn, and comfortable taking ownership of tasks from analysis through execution.
Collaborative team player with a strong service orientation and respect for cross-functional partnerships.
Detail-oriented, with good business judgment and a consistent focus on accuracy and deadlines.
Proactive approach to process improvement, problem-solving, and operational stability.

Nice To Haves

Experience with Salesforce and Power BI is a plus.
Exposure to AI or machine learning tools is a plus, with a willingness to learn and apply new technologies.

Responsibilities

Perform data analysis, identify trends, and deliver clear insights to support sales and business decisions.
Build a strong understanding of the unit’s data structure, booking plans, targets, and performance results.
Support the management of sales goal sheets and quota setting for sales and sales-supporting roles, ensuring alignment with annual plans and leadership guidance.
Help maintain quota accuracy throughout the year, including tracking changes, validating data, and communicating updates to stakeholders.
Act as a key point of contact for the unit’s sales organization, building effective working relationships with partners across functions.
Participate in global initiatives aimed at improving consistency, scalability, and best practices across the broader organization.
Assist in streamlining, automating, and improving sales and operational processes.
Provide reliable, high-quality support to Business Operations and Sales teams with a strong service mindset.
Contribute to ad hoc analysis, reporting, and special projects as business needs evolve.

Benefits

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
At NICE, we work according to the NICE-FLEX hybrid model, which offers maximum flexibility: 2 days in the office and 3 days of remote work each week.
Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking drive innovation, generate new ideas, and foster a vibrant, interactive atmosphere.

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