Sales Operations & Customer Success Associate

Diversified Botanics • Draper, UT

7d

About The Position

The Sales Operations & Customer Success Associate role is intentionally designed as a development seat, not a terminal position. This role builds foundational commercial, operational, and customer fluency while supporting sales execution and customer success across the organization.

Requirements

• 0–2 years of experience in customer service, sales support, or operations
• Strong written and verbal communication skills
• Comfort with structured systems, tools, and workflows
• High ownership mentality and learning velocity
• Alignment with our values: integrity, ownership, evidence, accountability, and velocity
• Ability to manage multiple priorities with accuracy and professionalism
• Willingness to learn systems, products, and processes quickly
• Strong follow-through and responsiveness

Nice To Haves

• Exposure to CRM or ERP systems
• Interest in building a long-term sales career
• Experience in fast-paced, accountability-driven environments

Responsibilities

• Serve as a frontline point of contact for customer inquiries and support
• Support sales operations through order management, account coordination, and issue resolution
• Maintain accurate and timely data across CRM and internal systems
• Learn Diversified Botanics’ products, processes, and operating standards end-to-end
• Collaborate with Sales, Operations, and Customer Service teams to support execution
• Complete structured development milestones tied to expanded responsibility

Benefits

• 100% Company-Paid Premiums (Employees and Families)
• Mental Wellness & Support
• Lifestyle, Learning & Reimbursement Programs
• Fitness reimbursement: up to $1,000/year
• Tuition reimbursement: up to $5,250/year
• Professional development: up to $5,000/year
• $150/month in Diversified Botanics product + 50% employee discount thereafter
• Free meals, drinks, and celebration days
• Discretionary quarterly bonus structure
• 401(k) with 100% match on the first 2%, 50% match on the next 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees