Sales Operations Manager

The Neil Jones Food Company•Vancouver, WA

4d•$81,000 - $85,000

About The Position

The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation’s discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA. We are looking for a Sales Operations Manager who will report to the Vice President of Sales and serves as a key facilitator supporting the Sales organization by enabling Sales personnel to focus on customer engagement and revenue generation. This role works closely with Sales Managers across Foodservice, Industrial, Retail, and international channels to support day-to-day operational and customer requirements that help drive incremental order origination and sales growth. As an HQ-based facilitator, the Sales Operations Manager collaborates cross-functionally to address customer and Sales team requests and operational needs. Responsibilities may include supporting new customer onboarding, compiling and distributing required customer documentation, communicating sales strategies to brokers, coordinating packaging updates, managing customer portal requirements. This position requires regular coordination and communication with multiple internal departments, including Warehouse Operations, Transportation, Credit, Pricing and Promotions, Customer Service, Marketing, Quality Assurance, and other teams as needed to ensure timely and effective support for the Sales organization and its customers. Leads and manages key processes and projects that support departmental and organizational objectives. This role is responsible for overseeing process execution, driving cross-functional initiatives, and ensuring alignment across teams. The position influences stakeholders and collaborates with partners across the organization to achieve results, while operating without direct supervisory responsibility. It also identifies opportunities for process improvement and helps implement solutions that enhance efficiency and effectiveness.

Requirements

Bachelor’s degree in Business, Economics, Finance, Marketing, or any equivalent combination of training, experience and education that demonstrates the ability to successfully perform the key responsibilities
Minimum of 5 years of experience in sales operations, planning, strategy, or commercial execution roles.
Strong financial and quantitative analytical skills, with the ability to translate data into actionable insights for planning and decision-making.
Demonstrated ability to manage cross-functional initiatives across multiple departments, with strong communication, coordination, and organizational skills; detail-oriented, self-motivated, and able to prioritize effectively in fast-paced environments.
Ability to pass a pre-employment drug test, background check including employment and educational verification, credit screen, and to work extended schedule and weekends during the fresh pack season, typically July to early October.

Responsibilities

Serve as an operational liaison between Field Sales teams and corporate functional departments to ensure effective communication and coordination.
Monitor and review daily order delay reports and coordinate with appropriate teams to address and resolve issues in a timely manner.
Ensure strategic initiatives, programs, and communications are effectively and accurately deployed to the field.
Compile and produce broker sales reports for the Field Broker Manager by consolidating broker-provided data, including sales wins/losses, pipeline activity, and resource requirements.
Support efforts to improve forecast accuracy and enhance visibility into sales performance.