About The Position
The Amazon Devices & Services Business Development organization is looking for a results-oriented, data-driven Sales Operations Manager to support operational excellence across our Tech Licensing Business Development (TLBD) team. To be successful in this role, you will have to: 1) build relationships with internal teams and external partners, 2) clearly communicate verbally and in writing, 3) learn partners' unique internal processes and work with them to drive process improvements, 4) be comfortable navigating nuanced payment and financial details and 5) enjoy solving problems. The successful candidate will have a curious mind, great attention to detail, and be able to effectively prioritize and multi-task while managing numerous cross functional projects. The role will focus on maintaining high-quality day-to-day business operations while collaborating with licensing partners to continuously improve workflows and partnerships, while identifying opportunities for long-term solutions and automation. As a member of the Business Development Sales Operation (BDSO) team, you will own supporting licensing partner operations for Amazon Devices. This role is critical to the success of all Amazon Devices licensing partnerships, directly impacting the quality of partner interactions, while being closely embedded in the day-to-day operations of the TLBD team. You must demonstrate a metrics driven approach to identify pain points, remediation actions, and resulting improvements.
Requirements
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- 5+ years of Microsoft Excel experience
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Nice To Haves
- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
- Experience with sales CRM tools such as Salesforce or similar software
Responsibilities
- Workflow Management: Manage day-to-day business operations tasks to ensure smooth operations and timely delivery of licensing partner payments/invoices through internal and external engagement.
- Process Improvement: Identify opportunities to optimize internal and external processes, ensuring maximum efficiency and effectiveness.
- Automation Solutions: Evaluate current processes and systems to identify areas for automation, and lead initiatives to implement automation solutions that increase productivity and reduce manual effort.
- Internal Collaboration: Work closely with cross-functional teams, including: Business Development, Finance, Product, Accounting, and Engineering to complete day-to-day operations and opportunities to streamline workflows.
- Data Analysis and Reporting: Utilize data analytics to identify trends, patterns, and opportunities for improvement, informing strategic decision-making and driving continuous optimization of business operations; deliver reports on the same.
- Training and Documentation: Develop and maintain training materials and documentation for processes and systems, ensuring that team members are equipped to effectively utilize tools and follow established procedures.
- Compliance and Quality Assurance: Ensure compliance with company policies, industry regulations, and contractual agreements, and implement measures to continuously monitor and improve quality in business operations.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
