Sales Operations & Planning Analyst

Basic American Foods

2d • $75,000 - $85,000 • Remote

About The Position

The Sales Operations and Planning Analyst plays a hybrid role supporting both Sales Analytics and Sales Operations for the Commercial organization. This position partners closely with Sales, Marketing, Finance, and IT to develop and analyze key performance indicators, deliver actionable insights, and ensure the accuracy and usability of commercial data across ERP, CRM, data marts, and reporting platforms. The role helps define business requirements, supports BI and Excel-based reporting development, and provides analytical support for forecasts, channel performance, customer insights, and sales initiatives.
In addition, the Analyst supports core Sales Operations processes, including broker commission administration, customer record setup and data quality management, and continuous improvement of commercial data workflows. By combining technical capability, business process understanding, and effective cross-functional collaboration, the Analyst ensures the Commercial team has the information, tools, and systems needed to operate efficiently and make informed decisions.
Previous experience within the foodservice industry, such as with food manufacturers, brokers, distributors, or operators, and in similar roles, such as sales operations, sales analytics, business analytics, or commercial planning, is strongly preferred.

Requirements

• Bachelor's degree from a four-year college or university in Business, Information Systems, Data Analytics, Finance, Marketing, or a related field.
• 3–5 years of experience in sales analytics, business analytics, sales operations, data management, or similar analytical roles.
• ERP system experience (e.g., customer master, pricing, order management, or forecasting modules) is required, in a greater capacity than just as a user.
• CRM system experience is required.
• Experience with BI/reporting tools (PowerBI, Tableau, Qlik, or similar) is required.
• Strong proficiency in Microsoft Excel and working knowledge of Word, PowerPoint, and Outlook is required.
• Working knowledge of SQL for querying databases or manipulating datasets is required; ability to learn additional data tools as needed.

Nice To Haves

• Previous experience within the foodservice industry, such as with food manufacturers, brokers, distributors, or operators is strongly preferred.
• Excellent communication and interpersonal skills to collaborate effectively with Sales, Finance, IT, Marketing, and other internal stakeholders.
• Strong organizational skills, with the ability to manage multiple projects, maintain documentation accuracy, and meet deadlines in a dynamic environment.
• High attention to detail and accuracy, especially in customer data, sales reports, and commission tables.
• Ability to understand business processes and translate operational needs into data or system requirements.

Responsibilities

• Sales Reporting, Analytics & Insights: Provide sales and forecast analysis to Commercial and channel teams, uncovering insights related to volume performance, geographic trends, operator behavior, and customer activity. Support the development, testing, and deployment of BI and Excel-based reporting tools, ensuring accuracy and usability for end-users. Translate Commercial Team needs into analytics requirements and partners with IT to align reporting processes with evolving business needs.
• Business Requirements, Systems Support & IT Partnership: Gather and document business requirements from Commercial team users and translate them into functional specifications or reporting prototypes. Partner with IT to design, test, and implement enhancements to reporting tools, data structures, and analytics platforms.
• Broker Commission Process Management: Maintain and update broker commission tables to ensure accurate and timely processing. Use BI tools and system data to research and resolve broker commission questions or discrepancies. Identify and implement improvements to streamline the commission process and ensure alignment with Sales management expectations and brokerage program goals.
• Customer Data Management & ERP Support: Oversee customer setup and maintenance within ERP databases, ensuring accuracy, completeness, and compliance with internal data standards. Design and run merge/purge procedures, duplicate record identification, and data imports to improve data quality.

Benefits

• Competitive medical, dental, and vision insurance plans, 401(k) with profit sharing, a generous time off program, life and disability insurance, adoption assistance, a scholarship program for children of employees, and an employee assistance program for you and your family.
• The expected annual base salary for this role is between $75,000-$85,000, although a final salary offer is dependent on the candidate's experience level and skill set. In addition to a competitive base salary, this position participates in an annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level