Sales Performance Coordination Specialist

HUB International•Rockville, MD

2d•$25 - $33•Hybrid

About The Position

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Position Overview The Sales Performance Coordination Specialist serves as operational support for Hub Sales Force Development. This role ensures the smooth planning, coordination, and execution of all performance-focused training programs, coaching operations, and AI-enabled tools that support Hub's producers and account executives. SFD is evolving from a traditional training delivery function into Hub's performance engine; one focused on tradecraft, executive presence, deal intuition, and AI-augmented selling skills. This coordinator plays a critical role in that shift by supporting the systems and logistics that allow coaches, program managers, and instructional designers to focus on high-value performance work rather than administrative overhead. This hybrid role can be based out of any of the following HUB office locations throughout the United States: Chicago (IL), Dallas (TX), Omaha (NE), Brentwood (TN), Nashville (TNE), Rockville (MD), Ellicot City (NJ), New York (NY), Denver (CO), South Bend (IN), Metairie (LA), Fall River (MA), Grand Rapids (MI), Charlotte (NC), Columbus (OH), Pittsburgh (PA), Boston (MA), Greenville (SC), Houston (TX), Bothell (WA) Why This Role Matters Sales Force Development is Hub's performance engine. We don't just train producers; we build the tradecraft, executive presence, and deal-closing capability that drives revenue. This coordination role is essential because every hour a coach spends on logistics is an hour they're not spending with a producer. By supporting the operational infrastructure, this role directly amplifies the impact of every coach, facilitator, and program manager on the team. JOIN OUR TEAM Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $25 - $33/hr. and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Requirements

2+ years of experience in an administrative, coordination, or project support role (training, learning & development, or sales environments preferred).
Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
Detail-oriented with the ability to compile, organize, and present data accurately.
Strong written and verbal communication skills.
Self-starter who can work independently in a remote environment while staying connected to the team.

Nice To Haves

Bachelor's degree preferred.
Experience with LMS administration (Cornerstone preferred).
Familiarity with CRM platforms (Microsoft Dynamics preferred).
Comfort with AI-enabled tools and a curiosity about how technology can improve performance outcomes. You don't need to be a technologist; you need to be willing to learn.
Experience supporting workshop logistics, event coordination, or vendor management.
Basic data literacy: ability to pull, organize, and present data from multiple sources without needing to be an analyst.
Knowledge of intranet content management.

Responsibilities

Manage all scheduling, registration, and roster tracking for SFD performance workshops (Executive Presence Selling, Path to Validation, Jump Start, Insurance Week, and related programs).
Coordinate the ordering and distribution of workshop materials (printed and digital), ensuring all resources are current and aligned with program objectives.
Handle meeting setup, calendar invitations, and day-of logistics for both live and virtual sessions.
Administer pre- and post-workshop assessments (not satisfaction surveys; performance-oriented instruments) and compile responses for the training team.
Serve as a primary point of contact for participants with questions about upcoming sessions, expectations, and preparation requirements.
Troubleshoot technology issues during live training sessions to minimize disruption to the learning experience.
Support the department's AI-enabled performance tools including Hyperbound simulation configurations, Claude Projects, and other emerging platforms.
Coordinate vendor relationships for training technology partners (AuctusIQ, Hyperbound, and others), including license tracking, issue escalation, renewal timelines, and basic troubleshooting.
Assist coaches and program managers in preparing tool environments for workshops and coaching engagements.
Stay current on tool updates and new features; flag opportunities where technology can streamline SFD operations or improve producer-facing experiences.
Maintain the LMS (Cornerstone or equivalent), including course enrollment, content uploads, and user support.
Track course completions and certifications; ensure records are accurate and tied to performance program participation (not just seat time).
Coordinate with the LMS vendor on system issues, updates, and enhancements as needed.
Maintain organized records of training attendance, participation, and completion across all programs; assist in compiling data that connects participation to performance outcomes.
Help maintain tracking spreadsheets, dashboards, and other tools used by the department to monitor coaching engagement, program health, and producer progress.
Develop and distribute communications to drive awareness and enrollment in SFD programs, including email campaigns, flyers, and intranet announcements. The goal is producer adoption and engagement, not just seat-filling.
Update and maintain the department's internal intranet pages with current training schedules, resources, tools, and announcements; ensure content is organized and easily accessible when producers need it.
Track engagement health across programs and tools; surface trends in participation, drop-off, or underutilization to program managers and leadership.
Coordinate outreach efforts to brokers, account executives, and field leadership in partnership with coaches and facilitators.
Own the operational back-end that frees coaches and program managers to spend their time on high-value performance work (coaching conversations, workshop facilitation, program design).
Partner with trainers, facilitators, and department leadership to ensure all sessions are fully prepared and supported.
Communicate proactively with participants regarding training schedules, expectations, and follow-ups.
Liaise with internal teams (HR, IT, regional leadership) to support the smooth implementation of training tools and programs.