Sales Retention Representative

Sunrun•Lehi, UT

1d•$16 - $21

About The Position

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Requirements

High School Diploma or equivalent
Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
A minimum of six months of experience in a call center environment required
Excellent verbal and written communication skills
Strong work ethic and ambition to succeed.
Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
Proficient with email, Google suite, and CRM tools (Salesforce preferred)
Ability to work weekends, evenings and some holiday shifts
Ability to speak bilingual. Spanish is a plus.
Be able to remain in a seated position for more than 75 percent of the workday
Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds
Sufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned

Nice To Haves

Retention or Sales experience is preferred
Ability to speak bilingual. Spanish is a plus.
Proficient with Salesforce

Responsibilities

Resolving ARC (At Risk Customer) cases on behalf of the sales team
Handles inbound calls, but primarily an outbound effort with pre-installed customers
Provides an excellent experience for in-process customers by adhering to company call quality standards
Effectively overcomes and handles objections from solar prospects.
Resolves concerns and de-escalates customers in a friendly and professional manner
Confidently educates customers regarding Sunrun's solar process
Re-engages with prospects who have become unresponsive
Efficiently manages a pipeline of ARC cases to resolve in a timely manner.
Strong ability to mult-task
Willingly engages with their peers in team meetings and through G-chat