Sales Specialist- Must Love Dogs!

Morris Animal Inn•Morristown, NJ

19h•$20•Onsite

About The Position

Inside Sales Specialist – Client Care Morris Animal Inn Morristown, NJ Full-Time Starting at $20/hour + Weekly Sales Incentives Do you love dogs & cats? Are you high-energy and enjoy talking to people? Are you looking to showcase your strong sales and communication skills in a new, exciting way to help pet parents and their furry companions? Morris Animal Inn is a family-owned and operated pet resort that has been providing premium pet care since 1960. We offer the highest quality services in luxury dog and cat lodging, fun doggie daycare, grooming, and professional dog training across our multi-million-dollar, all-suite, state-of-the-art facilities in Morristown, Warren, and Montville, NJ. Our onsite call center is open Monday–Friday 7 AM–7 PM and Saturday–Sunday 8 AM–4 PM. As a Sales Specialist, you will handle incoming calls from current and prospective clients, promote our award-winning services, book reservations, and ensure an exceptional client experience across all Morris Animal Inn locations. Your Role as a Sales Specialist Handle incoming calls, voicemails, and emails from current and prospective clients in a prompt and professional manner Convert inbound inquiries into reservations by effectively communicating services and addressing client needs Conduct outbound re-engagement calls to reconnect with inactive clients and identify upcoming pet care needs Conduct confirmation calls for existing reservations to ensure accuracy and identify opportunities for add-on services Conduct facility tours for prospective clients, showcasing our services and answering questions Communicate client needs, special requests, and booking details to operations to ensure seamless service delivery Accurately document all client interactions, bookings, and sales activity in our database system

Requirements

At least 1 year of inside sales or customer service experience, preferably in a call center environment, with a track record of meeting performance targets
Proven ability to convert inbound inquiries into sales while delivering an exceptional client experience
Strong verbal and written communication skills with a solution-oriented approach
Comfortable managing high call volume while keeping conversations productive and on-track
Proficient in basic computer skills and adaptable to database/reservation management software
Quick learner with the ability to absorb product knowledge and communicate services confidently

Responsibilities

Handle incoming calls, voicemails, and emails from current and prospective clients in a prompt and professional manner
Convert inbound inquiries into reservations by effectively communicating services and addressing client needs
Conduct outbound re-engagement calls to reconnect with inactive clients and identify upcoming pet care needs
Conduct confirmation calls for existing reservations to ensure accuracy and identify opportunities for add-on services
Conduct facility tours for prospective clients, showcasing our services and answering questions
Communicate client needs, special requests, and booking details to operations to ensure seamless service delivery
Accurately document all client interactions, bookings, and sales activity in our database system

Benefits

Medical, dental, and vision coverage
Paid Vacation Time
401(k) retirement plan with company contribution
Employee discounts on pet care services and the opportunity to bring your dog to work
A structured and transparent path for career growth opportunities
A unique and innovative Employee Rewards & Recognition Program
Tuition reimbursement program that supports professional development

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