Sales Support and Development Specialist

Transcat, Inc.

3d•$19 - $28

About The Position

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters A values-based culture where people care about each other and the work they do together Flexibility Training and development to accelerate learning and career advancement Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Pay ranges between $18.91-$28.38/hr

Requirements

2+ years. related experience (product data entry/telephone sales)
Must be well organized with excellent attention to detail and accuracy
Must have the ability to multi-task in a fast-paced environment
Excellent verbal and written communication skills
Candidate must be computer literate and proficient at using a keyboard. Proficient in Microsoft Office– Outlook, Excel, Word and Acrobat Adobe, Salesforce
Must have excellent follow-up skills
Effective and Positive Communication
Problem Solving and Resourcefulness
Sales-ability
Quality, Accuracy and Productivity

Responsibilities

Tier 1 Support for the Inbound Sales Representatives, fielding questions and escalating to Management when needed.
Monthly Call Monitoring and feedback driven discussions with the GSS team
Quarterly Content Creation requirements
Proficiency in Quote Specialist & Inbound Sales skills (quote and order processing, customer service requests, invoicing, credits, warranty, etc.)
Expected to spend part of their time completing cases, taking calls, and chats.
Assist Inbound Sales team by answering queue phone calls when requested, while incorporating Standards of Sales & Service Excellence.
Ability to analyze and determine any changes or enhancement opportunities to current processes, procedures and customer approaches.
Customer problem resolution – Resolve customer satisfaction issues.
Employee problem resolution – Address employee concerns, scheduling, and other issues.
Work closely with management to ensure KPIs are met.
Assist Quote Services Manager & Inbound with reporting, training, and strategic planning.
Excellent communication skills both written and oral required.
Build relationships with internal departments and customers
Detail oriented, organized and efficient
Thrive in a fast-paced team environment
Robust problem solving and analytical skills and the ability to handle multiple projects and tasks simultaneously
Promotes innovative problem-solving by identifying creative, efficient, and scalable solutions to support evolving sales and operational needs
Other duties as assigned