Sales Support Coordinator / Inside Sales

QIMA•Charlotte, NC

5d•Remote

About The Position

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture. Our 8,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? Main activities: Sending application forms for new and current customers Creating quotes Sending emails with certification contracts, sub-licenses to customers Analyze compliance of sales documents and send audits to coordination department Keep track of pending sales documents that were sent to clients and sending reminders Organizing and saving electronic documents Assist customers with WQS system questions Take incoming phone calls Help creating basic reports when requested Help coordinating and organizing marketing campaigns, training, and sales conferences Help with market pricing researches Help identify potential customers through internet research, email them to introduce services and schedule meetings Continue to attend technical classes and seminars in order to expand knowledge of services provided by WQS Perform other related activities as necessary at the discretion of Management Manage inbound and outbound sales activities for audit and certification services Qualify leads and assess customer needs related to audits, and certification requirements Present QIMA’s audit and certification solutions via phone or virtual meetings Prepare quotations and support contract closure in coordination with sales and operations teams Follow up on proposals and guide clients through the sales process Maintain accurate customer and opportunity data in the CRM system Collaborate with operations, technical teams, and customer support to ensure smooth service delivery Meet or exceed monthly and quarterly sales targets Up to 5% travel required (mainly for training and conference shadows)

Requirements

At least 6 months of experience in sales / customer service role
Sales/Marketing experience
High School Diploma (Bachelor’s degree preferable)

Responsibilities

Sending application forms for new and current customers
Creating quotes
Sending emails with certification contracts, sub-licenses to customers
Analyze compliance of sales documents and send audits to coordination department
Keep track of pending sales documents that were sent to clients and sending reminders
Organizing and saving electronic documents
Assist customers with WQS system questions
Take incoming phone calls
Help creating basic reports when requested
Help coordinating and organizing marketing campaigns, training, and sales conferences
Help with market pricing researches
Help identify potential customers through internet research, email them to introduce services and schedule meetings
Continue to attend technical classes and seminars in order to expand knowledge of services provided by WQS
Perform other related activities as necessary at the discretion of Management
Manage inbound and outbound sales activities for audit and certification services
Qualify leads and assess customer needs related to audits, and certification requirements
Present QIMA’s audit and certification solutions via phone or virtual meetings
Prepare quotations and support contract closure in coordination with sales and operations teams
Follow up on proposals and guide clients through the sales process
Maintain accurate customer and opportunity data in the CRM system
Collaborate with operations, technical teams, and customer support to ensure smooth service delivery
Meet or exceed monthly and quarterly sales targets