Sales Support Coordinator

Misumi USA • Schaumburg, IL

23h • $26 - $28

About The Position

We are seeking a detail and customer service oriented person to support our Sales organization. The position will be responsible for supporting the sales team and overall sales efforts by providing exceptional service to the Sales organization. This person must possess a high degree of aptitude for a wide variety of administrative tasks, accurate data management, reporting requirements and use of applicable system applications and resources.

Requirements

• Bachelor’s degree or equivalent experience.
• Approximately 2 years of Customer Service, Sales support or data analytics experience.
• Experience at a manufacturing or distribution company.
• Basic proficiency in Excel (e.g. pivot tables, v-lookups, etc.) and PowerPoint.
• Customer oriented and taking initiative is essential.
• Strong communicator, Organization skills, Time Management and problem-solving skills.
• Logical thinking and analytical skills required.

Nice To Haves

• Experience with Microsoft Dynamics or other CRM software is helpful.

Responsibilities

• Effectively manage direct sales communication related to daily activity (timely responsive, problem solving, drive to closure, confirm customer/Sales is satisfied with outcomes, etc.)
• Actively participate in various project responsibilities as representative of the sales organization per management direction.
• Assist in requests that fall outside of standard company policy and customer claim related activities that enhance customer satisfaction.
• Serve as liaison between Account Managers and other departments such as customer service, head office, engineering, and procurement for daily activities.
• Assist Sales with the maintenance of customer records in CRM system.
• Perform wide range of CRM tasks including but not limited to; data entry, migration, cleansing, report generation, campaign development, and dashboard creation.
• Provide troubleshooting for customer orders, account status related activities.
• Provide various new reports and assist with existing reports to the sales team.
• Assist Sales in accounts receivable matters and consideration of customer credit changes.
• Utilizes resources to improve processes and procedures and maintain internal work instruction to meet ISO standard.
• Performs other job-related duties and responsibilities that may be required.

Benefits

• We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic & AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HSA and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level