Sales Support Coordinator - Hybrid

WSA Americas•Woodbridge Township, NJ

8d•$20 - $22•Hybrid

About The Position

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. The role of the Sales Support Coordinator is to provide support to the field and inside teams by facilitating proactive and reactive sales related requests

Requirements

Must have experience working with Salesforce CRM
Familiarity with the hearing health industry
Experience working in a customer care and/or sales related function.
Must have strong interpersonal skills to collaborate with colleagues and cross-functionally
Must have strong communication skills

Nice To Haves

Experience supporting a sales team preferred
Professional experience with Salesforce preferred
Ability to collaborate well with sales professionals across multiple geographic territories

Responsibilities

Order Assistance - handle more complex orders and triage orders that can be entered by our order entry team
Handle inquiries (via telephone, email, SFDC) from sales teams regarding customer related topics, including escalation and management of requests and issues
Facilitate issue cases to our quality team on faulty products or system related problems
Investigate and adjust any discrepancies between an agreed upon price and what has been invoiced to the customer
Proactively reach out to customers to promote specials, customer trainings, and any other task designated as essential by sales leadership.
Reach out to identified, high priority customers to ensure any sales and service-related needs are being addressed.
Participate in any special projects or WSA related initiatives as outlined by the Sales and Service Excellence management teams.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume