Sales Support, Inside - Collegeville, PA
About The Position
The Sales Support position primarily handles quoting SP22R (Inspection Repairs) and SP25 (Parts) opportunities. Maintaining strong communication will be key in an effort with the Service Advisor to produce accurate quotes for a timely delivery to the customer. Other functions include reviewing and processing customer purchase orders from initial validation through system entry and material order submission. This role ensures data accuracy, compliance with pricing and commercial terms, and seamless coordination with Planning, Sales, Logistics, and Invoicing. The Specialist will focus on executing standard workflows, minimizing errors, and improving order cycle efficiency in alignment with defined Standard Operating Procedures. An individual in this position will need to be an effective communicator, team player, and someone ready to take direct ownership of their personal development.
Requirements
- Proficiency in ERP/CRM systems (SAP, Siebel preferred)
- Strong attention to detail and organizational accuracy
- Familiarity with purchase orders, commercial terms, and service operations
- Excellent communication and documentation skills
- Ability to manage multiple priorities and system workflows
- Process-oriented mindset with a focus on operational discipline
Nice To Haves
- Experience with SAP, Siebel, or similar systems strongly preferred
- Prior exposure to industrial, service-based, or B2B operations a plus
Responsibilities
- Quoting: Handle quoting inspection repair and part opportunities. This includes researching and sourcing materials both internally and externally, and ensuring timely delivery to Service Advisors to offer to customers
- Order Validation: Review incoming customer purchase orders (POs) against offers and sales documentation to confirm pricing, scope, addresses, and advanced invoicing requirements.
- System Accuracy: Enter validated order details into ERP/CRM systems (SAP and Siebel), ensuring correct customer accounts, Bill-To/Ship-To setup, SP codes, and materials.
- Material & Technical Review: Confirm KCID existence, validate pricing, verify required drawings, and ensure readiness for Purchase Order Requests (POR) submission.
- Advanced Invoicing Processing: Identify jobs requiring advanced invoicing and validate terms are met via signed PO, email confirmation, or approved offer documentation.
- Purchase Order Coordination: Initiate and submit accurate PORs for internal transfers or external vendor purchases, based on system availability and approved materials.
- Issue Escalation: Flag discrepancies, missing documentation, or account mismatches, and collaborate with Sales, Finance, or Data Integrity teams to resolve.
- Process Adherence: Execute assigned tasks according to defined SOPs and system workflows to ensure compliance, quality control, and on-time processing.
- Cross-Functional Support: Provide documentation and status updates
Benefits
- Medical Plan
- Dental
- Vision
- 401k plan with a match from day one
- identity theft protection
- accident insurance
- travel insurance
- 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
- 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
- 10 paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
