Sales Support North America

Maurten•Wilmington, DE

6d•Remote

About The Position

As the Sales Support Representative for the North American Markets, you will play a critical role in the future growth of Maurten and help us strengthen our brand connection on a global level. Under the guidance of the Head of Customer and Commercial Excellence, you will be directly supporting the Maurten Sales Team through performing intradepartmental administrative tasks to assist Market Leads with regional sales growth. In addition, you will serve as an extension of the regional sales team, working cross-departmentally with multiple teams at Maurten to support an array of sales functions. The priority of this work is to serve athletes throughout the sales cycle and continue to establish Maurten as the premier global sport nutrition brand.

Requirements

Bachelor’s Degree or similar in a relevant field
1-2 years professional experience in sales operations, customer success, or managing client accounts
Previous experience cross departmental collaboration
Proficiency in Excel
Willingness to travel 10%

Nice To Haves

Sales operations, customer success, or managing client accounts specifically within the consumer goods industry
ERP, Business Central preferred
CRM, Salesforce preferred
PowerBI

Responsibilities

Manage the day-to-day of sales operations for the North American markets.
Order Management
Regular collaboration with warehouses and global logistics team to assist with order fulfillment.
Assisting with review of order statuses to identify errors in the fulfillment process
Order processing in cases where manual input is needed.
Tracking high priority orders and shipment progress when needed.
Product Management
Work closely with the global logistics team to understand product transport timelines in relation with inventory status for the US and Canada warehouses. Pass this information through to relevant stakeholders.
Assist with review of regional product forecasts vs sales to identify potential inventory concerns
Data Management
Support the North American Market Leads with customer data management across our platforms.
Assist with management of market-relevant price lists.
Customer Service
Manage customer inquiries in the regional sales email
Assist Market Leads with administrative tasks related to customer inquiries
Customer and Commercial Excellence Team Support
Work closely with our European and UK Sales Support to identify global trends and areas for improvement.
Provide global sales support during teammates holiday and vacation periods.
Event Support
Attend North America based global event expos as needed to support sales efforts