Sales Support Representative

Rockwell Automation • Portland, OR

1d • Hybrid

About The Position

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As a Sales Support Representative, you will provide guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks. You will report to the Team Lead, NA Sales Support.

Requirements

• High school diploma or equivalent
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• 2 or more years of experience in operations support.
• Experience with ERP and CRM applications - Salesforce, SAP
• Experience with analytics or reporting software - PowerBI, Tableau, Qlik

Responsibilities

• Coordination - partnering with teams such as Customer Care to help expedite and resolve critical sales-related issues affecting customers. Typical activities include: Assistance coordinating with Partner Care or Customer Care on complex urgent customer delivery issues Assistance with coordinating service calls Assistance with tech support escalations Assistance with complex quality issue coordination Assistance with complex LCS issue resolution
• Support - guiding sellers to the appropriate internal resources within RA, streamlining inquiries to ensure efficient access to processes, tools, or contacts. Typical activities include: Guidance on product substitutions Concessions support and collaboration with Customer Care Guidance on software portal Issues Assistance with requests for information and form submissions Guidance on the advanced order notification process Guidance on or coordination of CustomerFirst complaint process Guidance on general Salesforce questions for RA sales
• Navigation - providing support to sellers on specialized, high-context tasks related to internal processes and tools that are outside of seller's core responsibilities. Typical activities include: Assistance with pricing / agreements navigation and support Navigation support for internal sales tools like Salesforce CRM, Anaplan, Power BI, SAP etc.

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED