Sales Support Representative
About The Position
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. As a senior-level Sales Support Representative, you’ll manage high-tier customer accounts, resolve complex inquiries, and support sales operations. You’ll act as a key liaison between internal teams and external clients, ensuring smooth onboarding, accurate product / billing setup, and exceptional delivery.
Requirements
- 3+ years of relevant experience
- Understanding of credit reporting laws and compliance (FCRA CDIA certification preferred or acquired within three months of employment)
- Excellent written and verbal communication skills, with the ability to explain complex topics clearly
- Proficient in Microsoft Office, Excel, Tableau, PowerBI and Salesforce
- Strong problem-solving, analytical, and decision-making abilities
- Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
- Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
Nice To Haves
- FCRA CDIA certification preferred or acquired within three months of employment
Responsibilities
- Manage and support high-tier customer accounts, ensuring timely resolution of complex inquiries and issues
- Serve as a primary point of contact between sales, operations, billing, credit, and external clients
- Support customer onboarding, including accurate product configuration, billing setup, and system validation
- Ensure data accuracy and compliance across internal systems and workflows
- Assist sales teams with operational support, reporting, and process improvements
- Identify issues proactively and drive solutions through collaboration and sound decision-making
- Maintain a high level of service quality while meeting SLAs and business objectives
Benefits
- TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
- Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
