Sales Support Service Representative - Florida

Labcorp • Tampa, FL

21h • $19 - $28

About The Position

Recognized as one of Forbes 2024 “America's Best Large Employers” and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire a Sales Support Services Representative to provide service and support for large revenue sales accounts that benefit from a customized service approach. This includes daily support regarding account maintenance, pricing, billing, specimen research, and reporting out across Inside/Field Account Reps, Integrated Oncology, Integrated Genetics, Hospital and Value Based Care teams.

Requirements

• Associate Degree or 2 years equivalent experience such as inside sales, account management or high level customer service
• Strong Microsoft Office, Excel and PDF Editor experience
• Excellent organizational skills and the ability to manage a wide range of tasks
• Excellent verbal and written communication skills

Nice To Haves

• Bachelor’s degree
• Salesforce experience

Responsibilities

• Process Client Concerns through research with internal departments and communicate resolution to sales contact
• Daily monitoring of client inquiries
• Process all electronic medical records through internal systems
• Submit pricing requests and proposals through the e-Sales system
• Manage client billing adjustments
• Manage end to end process for new account set up including but not limited to client communications, internal department notifications and integration
• Support client requests as needed such as custom panels, custom requisitions, etc.
• Provide custom reports to the sales team for cross match processing
• Support special projects as needed

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree