Sales Support Specialist III

Orthofix•Lewisville, TX

3d•$30 - $42

About The Position

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech. Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further. How you'll make a difference? The Sales Support Specialist will provide administrative support to the Limb Reconstruction (aka Orthopedics) sales team and will oversee the account management for all contracted sales representatives. Focus will be on the training and support of the sales force on systems, processes and protocols with overall troubleshooting and resolution. Duties will include accurate and complete order entry for revenue and inventory fulfillment under Spinal Implants and Orthobiologics product portfolios, general record keeping, responding to customer inquiries, gathering Purchase Orders and resolving disputes. Beginning with Onboarding, the Support Specialist will serve as the primary point of contact for the Sales Reps, providing support for all internal administrative needs. Expectations of a Sales Support Specialist III include all the expectations and responsibilities set forth for a Sales Support Specialist II along with the additional criteria below.

Requirements

High School diploma or equivalent required
3+ years customer service experience
Strong organizational skills
Detail oriented with an emphasis on quality
Strong time management and task management skills
Strong analytical and critical thinking skills, with emphasis in problem-solving and decision-making abilities
Demonstrated experience in a customer experience role
Ability to multi-task, with effective focus and follow through to completion of task
Professional communication skills required, with ability to interface with company personnel at all levels of the organization
PC and typing skills required
Working knowledge of Excel

Nice To Haves

Bachelor’s degree
2+ years of experience in Sales Support preferred
Knowledge of Oracle, SalesForce, or ImplantBase
Knowledge of anatomy and medical terminology

Responsibilities

Reinforces all department standards by modeling expectations
Possesses in-depth knowledge of all product lines
Exhibits a full understanding of the job area functionality with expertise
Ability to back up any function/region/Distributorship in an effective, accurate, and timely manner
Assists in training less experienced personnel to increase departmental efficiency and overall service level outputs
Guides peers in sharing knowledge of policy and procedure when quality issues are identified
Maintains a calm and composed demeanor under stressful situations
Proactively engages leadership/management as needed for problem-solving, training needs, and improved efficiencies
Consistently contributes to process improvement and resources to benefit the overall team and/or organization
Performs a variety of complex duties requiring initiative and a significant amount of judgment via problem solving and decision-making, affecting revenue and customer loyalty
Prioritizes additional work assignments/projects as assigned to meet deadlines
Resolves problems of diverse scope, where data may require cross functional analysis
Handles conflict constructively and diplomatically
Recognizes the one-offs and the need to deviate from standard based on system constraints or extreme circumstance
Demonstrates sound judgement in evaluating various options and selecting viable paths for potential solution and approvals, while maintaining compliance standards
Consistently contributes to process improvement and resources to benefit the overall team and/or organization