Sales Support Specialist – BioPlus Specialty Pharmacy
About The Position
Sales Support Specialist – BioPlus Specialty Pharmacy Location: Candidates that are within reasonable distance of Lake Mary, FL are preferred. Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. Shift: 8:00am-5:00pm EST The Sales Support Specialist is responsible for supporting the operations of the sales department. How you will make an impact: Completes administrative duties for efficient operations. Notifies physician offices of the outcome of patient benefit investigations. Triages prescriptions to in-network pharmacy in the event that unable to be filled through internal channels. Assists physician offices with prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization. Works with mandated in-network pharmacies to obtain order status. Follows all brand drug specific program steps and documents. Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices. Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation. Answers and routes phone calls for sales staff.
Requirements
- Requires a High School diploma or a GED equivalent and a minimum of 1-year administrative experience; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- Specialty Pharmacy experience.
- Prior Authorization experience.
- Call center experience.
Responsibilities
- Completes administrative duties for efficient operations.
- Notifies physician offices of the outcome of patient benefit investigations.
- Triages prescriptions to in-network pharmacy in the event that unable to be filled through internal channels.
- Assists physician offices with prior authorization submissions and follows up with health plans and/or physician offices to obtain authorization.
- Works with mandated in-network pharmacies to obtain order status.
- Follows all brand drug specific program steps and documents.
- Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices.
- Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation.
- Answers and routes phone calls for sales staff.
Benefits
- Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
