Sales Support Specialist
About The Position
Galvion – We exist to enable your mission: At Galvion, we are passionately committed to providing leading-edge solutions and equipment that enhance the overall agility and survivability of modern warfighters and tactical operator. We design, develop and deliver best-in-class head systems, as well as innovative power and data management solutions for military and tactical operators worldwide. We engineer advanced concept, integrated systems that will be critical to meet the challenges of tomorrow and beyond. THE OPPORTUNITY This individual will be the backbone to Galvion’s revenue team and customer base. Specifically, the Sales Support Specialist will assist Galvion in meeting sales objectives and strategies by providing key support such as processing customer orders, answering external and internal product questions, communicate with operations, marketing, logistics and finance and ensuring the Galvion’s external and internal customer needs are met.
Requirements
- Associates degree business or related field or equivalent combination of education and experience.
- 2-3 years of customer service experience preferred (international customer service a plus).
- Independent, self-motivated, and ability to work efficiently under tight deadlines.
- Proficient computer skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
- Must be able to learn and adapt to new ERP systems quickly
- Working knowledge of international shipping regulations preferred
- Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.
- Excellent interpersonal and customer service skills.
- Ability to multi-task and work with a high sense of urgency in a fast-paced work environment.
- Excellent communication and organizational skills with strict attention to detail.
- Cooperative attitude with team-oriented disposition plus excellent interpersonal and customer service skills.
- Must be extremely flexible to meet changing environments of a thriving business
- Ability to work additional hours, as needed.
- Maintain professionalism and good working relationships with others.
Nice To Haves
- Military experience is a plus.
Responsibilities
- Interface for all customer telephone calls and emails, proactively selling Galvion’s solutions
- Perform sales support activities including, but not limited to, providing quotations, sales materials (datasheets, test reports, reports, etc), freight estimates, lead times and processing of sample requests
- Coordinate and manage support tools such as, Databases, Educational Tools, Trial and Evaluation programs and more
- Understanding applicable standards and requirements for military helmets and power management
- Provide support in government tenders and Request for Proposals
- Coordinate order fulfillment process to include system processing of standard and custom orders whether for end users, distributors, or marketing events across all product lines
- Oversee small and medium sized sales projects and deliveries
- Recognize and adhere to domestic and international export regulations as needed
- Prepare export documentation as needed
- Prepare documentation for customer invoicing
- Assist with maintaining accounts receivable for all customers
- Cross trained to support additional elements within the sales and marketing teams
- Participate in ongoing efforts to establish processes and best practices in conjunction with Customer Service Supervisor, utilize the Company’s Corrective Action Process to determine and correct process or product issues
- Other work duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
