Sales Support

SEA Wire and Cable • Madison, AL

1d

About The Position

Provides administrative support to the sales department. Handles matters of a routine nature in providing sales support service.

Requirements

• Minimum high school education or equivalent.
• Multitasking abilities.
• Must be highly organized and able to work accurately and independently.
• Demonstrates a positive attitude towards self and others.
• Able to effectively interact with a variety of personnel at all organizational levels.
• Possesses basic math skills.
• Above average written and verbal communication skills.
• Excellent keyboard skills including basic to intermediate Microsoft Excel and Words. Ability to quickly learn new computer system for sales, quoting, order entry.
• Knowledge of Supply Chain Management, DFAR, Acquisition Management helpful.
• Enjoys being part of a team that has goals.
• Can work in a team, or independently.
• Can be coached to reach high potential. Ability to train, learn, and grow.
• Prides self on doing it right the first time.
• Believes it is “all in the details.”
• Is seeking a work family.
• Values work-life balance.
• Drives toward continual improvement of self and peers. “Today can be my best day.”

Responsibilities

• Accept over-flow customer calls and address needs of call.
• Assist in quotation generation to include sourcing of needed product.
• Handle all administrative functions regarding the order process of writing orders, customer confirmations, filing, and order follow up.
• Assist in sales related issues of on time shipment, rejections, problem orders, back orders, and resolve incomplete orders.
• Process spot buys (discreet orders) from customer – Quick Pace.
• Entering new and/or revised customer purchase orders.
• Review min/max consignment/VMI inventory levels.
• Determine if inventory is in transit to fill to max.
• Issue additional material from SEA inventory to SEA customer owned inventory location.
• Issue quotations to customers for spot buy or future contract items (as necessary).
• Source products as necessary to quote customer.
• Using item risk assessment, historical usage as well as customer forecasts to strategically purchase and schedule inbound material to maintain desired inventory turns/safety stock.
• Renegotiate prices if previous pricing has potentially expired.
• Provide weekly feedback to customer on materials due to ship in next in next 3 months.
• Adjust ship dates based upon customer pull in or push out.
• Expedite or de-expedite inbound supplier materials based on customer requirement shifts.
• Respond to daily urgent requirements or information needs regarding open orders or consigned inventory needs.
• Respond to customer requests for RMA’s, documentation issues, packaging issues, revision information.
• Follow up with SEA and customer quality teams regarding SCAR responses and acceptance.
• Respond to monthly shipping and quality performance metrics.
• Item by item review of late shipments and the cause/fault.
• Item by item review of quality defects and the cause/fault.
• Working closely with other departments and members of the management team, including sales, quality, order processing, purchasing, shipping, and receiving, on a variety of customer and supplier issues that impact customer.

Benefits

• Medical, Dental, Vision, Long-Term Disability, and Voluntary Life Insurances
• 100% employer paid Short-Term Disability Insurance and Basic Life
• Wellness Program discounts
• Healthcare FSA and Dependent Care FSA
• 401K with employer contribution match
• 7 Paid Annual Holidays
• Paid Time-Off
• Tuition Reimbursement
• Employee referral incentives
• Monthly employee and family events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED