Salesforce Administrator and Release Manager

Airtable•Austin, TX

About The Position

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” We believe well-designed, integrated business systems are critical to our teams’ executing on this vision. As a Salesforce Administrator & Release Manager, you will own the day-to-day administration, platform health, and release management of Salesforce, ensuring stable, secure, and predictable delivery across Salesforce and integrated GTM tools. You will be accountable for access governance, bi-weekly releases, platform upgrades, and operational excellence, enabling revenue-critical Sales and Post-Sales teams to operate without disruption. We’re looking for someone who knows what “good” looks like and takes ownership to make it repeatable—someone who is organized, decisive, and comfortable running independently while collaborating closely with XFN Partners.

Requirements

You take full ownership of your work, run independently with minimal oversight, and are accountable for outcomes
Growth mindset : You actively seek feedback, continuously improve systems, and stay current on Salesforce and AI innovations.
You are highly organized, detail-oriented, and known for strong follow-through
Proactive ownership mindset : You anticipate risk, put guardrails in place, and know when to escalate
You are comfortable operating in a fast-paced, high-growth environment with frequent context switching
Excellent communication : You communicate clearly and crisply with both technical and business stakeholders
Bachelor’s degree in Computer Science, Information Technology, or a related field
7–8 years of experience as a Salesforce Administrator, including release ownership in complex environments
Hands-on experience managing Salesforce releases using Copado (or similar Salesforce CI/CD tools)
Strong understanding of Sales Cloud and Service Cloud features and capabilities
Ability to build and maintain custom Salesforce reports and dashboards
Exceptional written and verbal communication skills
Proven ability to manage multiple priorities and context switch effectively
This role should leverage AI to enhance platform intelligence and operational efficiency.
Understanding of AI governance and data ethics, including data security and responsible AI usage

Nice To Haves

Experience supporting integrated GTM technologies such as Gong, Outreach, LeanData, LinkedIn Sales Navigator, LeadIQ, Ironclad, People.ai, or data enrichment tools (preferred)
Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant (strongly preferred)
Working knowledge of Sales, Customer Success, and Customer Support business processes
Experience evaluating and implementing AI-powered GTM tools

Responsibilities

Own all aspects of Salesforce user and license management, including new user setup and deactivation, roles, profiles, permission sets, SSO access, and periodic access reviews
Ensure SOX compliance by owning access governance, audit evidence, and remediation of access risks across Salesforce and integrated GTM tools
Own sandbox environment management, including refresh schedules, pre- and post-refresh activities, and coordination with release timelines
Own Salesforce release management for bi-weekly sprint deployments using Copado, including branch management, deployment planning, validation, rollback planning, and post-release verification
Proactively maintain Salesforce platform health, including security reviews, Salesforce seasonal release updates, Health Check, Optimizer, and monitoring for degradation or risk
Evaluate, scope, and support implementation of new systems and integrations with Salesforce and GTM tools
Configure Salesforce functionality, including (but not limited to): workflows, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, custom apps, actions, custom settings, mobile administration, dashboards, and reports
Troubleshoot and resolve defects for planned releases and act as first line of defense for production issues and access requests
Monitor and improve Salesforce data quality, including ownership of data quality reports, remediation of inaccuracies, and ongoing data management practices to support accurate business reporting
Identify unused or underutilized Salesforce features and recommend improvements that increase efficiency and adoption
Partner with Business Systems Analysts and Engineering to manage integrated applications and third-party vendors, including coordinating upgrades, issue resolution, and feature changes
Stay current on Salesforce releases and admin innovations, evaluate industry best practices, and implement improvements aligned with platform and business needs
Own downtime communication and release coordination across Salesforce and integrated GTM tools, ensuring clear stakeholder communication