Salesforce Administrator- Junior

CGI•Fairfax, VA

6d•Hybrid

About The Position

CGI is seeking a Salesforce Administrator- Junior level to join our dynamic team! We take an innovative approach to supporting our client, working side-by-side while using emerging technologies. In this role, you will be an integral part of the Salesforce team, assisting the team in the Administration of Salesforce apps, driving code, testing, deployment, and documentation efforts for various projects related to our client's Salesforce instances. Must be a US Citizen or Green Card Holder. This position can be located at any CGI office in the U.S, preferred location is Fairfax, VA; however, a hybrid working model is acceptable. Potential for remote.

Requirements

Bachelor's Degree in Computer Science, Computer Information Systems, or Software Engineering, or related field; or 7 years of related experience.
2-4+ years of professional experience with the Salesforce Administration. 1-3 Years as an Administrator or Power User
Experience in identifying and gathering requirements and translating requirements into best practices.
Knowledge in scalable Salesforce solutions with a focus on exceptional user experience.
Experienced in creating technical documentation and following the defined agile development process to design new functionality based upon requirements gathering.
Demonstrated experience creating Salesforce solution roadmaps and defining priorities and liaising with stakeholders.
Some experience in data management to improve Salesforce data quality, implementing rules and automation.
Experience with APEX, Visualforce, Lightning Platform (Aura-based Lightning components built using both HTML and JavaScript), Bolt and MuleSoft programming skills.
Experienced with system integrations using API from within the Salesforce/MuleSoft Anypoint platform.

Nice To Haves

Certifications in Salesforce (including Salesforce Administrator, Salesforce Developer, Salesforce Platform App Builder, Cloud Consultant etc.) preferred

Responsibilities

Use modern tools, techniques, and methods to provide Salesforce Administration, develop, modify, or update applications used by business units or infrastructure units.
Help determine unit needs and business processes that are automated by the application. Participate in reviewing the steps in the software development life cycle to create and modify the software and provide Admin support over the Salesforce Applications.
Manages users, profiles, permission sets, page layouts.
Builds basic reports/dashboards and straightforward Flows.
Handles routine support tickets; escalates complex automation / security issues.
Limited exposure to change management and release planning.
Usually supports one business area rather than the whole org.