Salesforce Administrator (Sales & Field Service)

Flow Control Group • Charlotte, NC

4d

About The Position

The Salesforce Administrator (Sales & Field Service) supports the ongoing administration, configuration, and optimization of Salesforce, Service Cloud, and Salesforce Field Service within a $2B enterprise environment. This role partners with Sales Operations, Field Operations, Service, the individual brands, and IT to enhance system usability, improve reporting visibility, and support automation across the revenue and service lifecycle. The role also trains and supports users on Field Service processes and system functionality. This is a hands-on administrator, training, and support role with strong cross-functional exposure and growth opportunity. No direct reports.

Requirements

• 3–5 years of Salesforce Administration experience
• 1–2 years exposure to Salesforce Field Service (or strong Service Cloud background)
• Salesforce Administrator Certification (required)
• Experience with Flow Builder
• Strong reporting and dashboard skills
• Strong communication and business process mindset
• Field Service training experience

Nice To Haves

• Experience supporting 100+ users preferred
• Field Service Consultant Certification (or working toward it)
• Experience in Sales Operations or another functional business environment
• MuleSoft configuration experience.

Responsibilities

• Configure and maintain Flows, validation rules, page layouts, fields, and Lightning apps.
• Support user setup, including roles, profiles, and permission sets.
• Maintain data integrity and assist with data imports and cleansing.
• Partner with other administrators on user solutions.
• Troubleshoot user issues and provide ongoing system support.
• Assist in maintaining Service Territories, Work Types, Work Orders, and Scheduling Policies.
• Support dispatcher console and mobile configuration updates.
• Help improve scheduling workflows and the field technician experience.
• Partner with Field Operations to support reporting and process improvements.
• Support the Salesforce Field Service mobile app on iPhone and Android.
• Train new users and new brands on Field Service functionality.
• Configure Youreka for field data collection.
• Build and maintain dashboards and reports.
• Improve process efficiency through workflow automation.
• Prepare status presentations related to deployments.
• Support deployment implementation activities.
• Gather requirements and recommend scalable solutions.
• Provide user training and documentation.
• Contribute to platform improvement initiatives.

Benefits

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
• Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed