Salesforce Administrator

Sprout General Referrals•Chicago, IL

1d•Remote

About The Position

Sprout Social is looking to hire a Salesforce Administrator for the Salesforce team in Corporate IT. This individual will be joining a group of high-performing Salesforce admins and engineers with a primary focus on front line production support triage. Secondary responsibilities will include user access management, data maintenance, and enhancements and solution delivery. This role will work with teams across the organization to ensure our Salesforce platform is configured, managed, and running efficiently. You will be a dedicated partner for our Sales and Success teams with a focus on scalability and collaboration with the larger Corporate IT team. Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects across multiple disciplines—something you don’t often see in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and expected to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out. What you’ll do Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support. Provide User Access and Permission management and maintain data and reporting Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both Be comfortable with change management and governance, and become familiar with our company specific projects and tools. What you’ll bring We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, you should feel comfortable communicating with external teams, especially Sales and Success. You’ll ramp up quickly on the technology stack and how the business uses it. You’ll be supported by a team of Salesforce experts. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you!

Requirements

2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
1-2 years of CPQ specific experience.
Proficiency with all aspects of Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc)

Nice To Haves

Salesforce CPQ Certification
Salesforce certified administrator or Salesforce advanced administrator certification.
Experience configuring and maintaining Salesforce Integrations with external tools used by Revenue Operations

Responsibilities

Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions.
Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
Provide User Access and Permission management and maintain data and reporting
Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems
Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both
Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line .