Salesforce Business Analyst

McKesson • Columbus, OH

1d

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Salesforce Business Analyst Position Description The Salesforce Business Analyst evaluates and enhances business processes by analyzing current operations, identifying inefficiencies, and recommending improvements based on industry best practices. This role assesses both existing and new systems, ensuring they align with business objectives and operational needs while optimizing performance and efficiency. Responsibilities include collaborating with stakeholders to gather and define system requirements, developing process documentation, identifying automation opportunities, and implementing solutions that drive productivity. Success is measured through increased operational efficiency, reduced system downtime, and effective implementation of process improvements.

Requirements

• 4+ years’ experience in designing, building, and implementing business solutions using information technology.
• 4 years’ experience in business analysis and Salesforce projects.
• Experience with SDLC in an Agile environment.
• Knowledge of Salesforce administration and configuration.
• Strong verbal and written communication skills.
• Strong analytical/problem solving skills.
• Ability to produce requirements and functional documents.

Nice To Haves

• Salesforce Certified Administrator (required).
• Experience with Atlassian tools (JIRA, Confluence).
• Experience with Salesforce CPQ is a plus.
• Understanding of integration planning and business process mapping.
• Project management skills (time management, organization, prioritization).

Responsibilities

• Analyze business processes and identify opportunities for improvement through technology.
• Gather, document, and validate business and technical requirements.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Design and recommend system solutions that align with business needs.
• Develop process maps, workflow diagrams, and system documentation.
• Support the implementation and integration of business applications.
• Conduct system testing and UAT (User Acceptance Testing); troubleshoot issues.
• Assist in creating Salesforce reports and dashboards for business insights.
• Follow established release management guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level