Salesforce CRM Software Engineer

Ford • Dearborn, MI

1d • Hybrid

About The Position

Deliver industry leading products and services that maximize value and productivity, aligning with Salesforce Sales, Salesforce Data Cloud & Marketing Cloud design principles. Maintain a balance between internal developer/operations desirability, business viability, and technical feasibility while delivering platform enhancements. Engage continuously and work closely with other Salesforce development teams, Ford internal teams, security engineers, operations personnel, Product Line/Product Managers, Anchors, and Business Partners. Work hands-on with Platform team and stakeholders to deliver software and process improvements that create excellent developer and operational experiences. Collaborate with CRM product teams and interfacing IT teams (security, infrastructure, etc.) to define specifications, requirements, and acceptance criteria for platform deliverables and integrations.

Requirements

• Requires a bachelor’s or foreign equivalent degree in computer science, information technology or a technology related field.
• 5+ years of experience in software engineering in general and technical expertise with a focus on Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Data Cloud, Adobe AEM
• Experience with delivery/development and deep understanding of the development lifecycle, with a preference for experience in Salesforce “Core” – Sales and/or Service Cloud, Marketing Cloud, Data Cloud
• 3+ years of working with agile methodologies like Rally or Jira writing features and user stories with clear acceptance criteria.
• Solid understanding of DevOps principles, methodologies, and the software development lifecycle (SDLC).
• 1+ year of experience developing and deploying for cloud platforms like Salesforce and some level of understanding of Google Cloud Platform (GCP), Azure, or AWS, version Control (Github and Git).
• Experience with specific Salesforce development and DevSecOps tools (e.g., Copado, CodeScan, SFDX, source control systems like Github).
• 4+ years working with Agile software methodologies (Scrum, Kanban, Jira).
• Exceptional communication, collaboration, and interpersonal skills, with an ability to influence technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.

Nice To Haves

• Master's degree.
• Experience implementing CI/CD pipelines and automated testing
• Knowledge of Salesforce security best practices and tooling.
• Experience with interacting with and managing salesforce signature success teams
• Experience managing vendor relationships for technical tools (e.g., Copado).
• Knowledge of AI features within Salesforce Marketing Cloud, Salesforce Sales Cloud, Data Cloud and Copado.
• Implementation of AI features even as POC will be recognized.
• Additional Salesforce Certifications: Salesforce Sales Cloud Admin certification Salesforce Marketing Cloud Admin certification Salesforce Marketing Cloud Email Specialist certification Salesforce Marketing Cloud Consultant certification Copado Salesforce DevOps certification

Responsibilities

• Deliver industry-leading products and services that maximize value and productivity, aligning with Salesforce Sales, Salesforce Data Cloud & Marketing Cloud design principles.
• Maintain a balance between internal developer/operations desirability, business viability, and technical feasibility while delivering platform enhancements.
• Engage continuously and work closely with other Salesforce development teams, Ford internal teams, security engineers, operations personnel, Product Line/Product Managers, Anchors, and Business Partners.
• Work hands-on with Platform team and stakeholders to deliver software and process improvements that create excellent developer and operational experiences.
• Collaborate with CRM product teams and interfacing IT teams (security, infrastructure, etc.) to define specifications, requirements, and acceptance criteria for platform deliverables and integrations.
• Ensure cohesive platform design and adherence to internal standards, promoting best practices across development teams.
• Focus on delivering value through code efficiency and quality implementations
• Champion DevSecOps best practices and drive adoption of platform tools and processes across development teams.
• Mentor and train other product team members on platform capabilities and DevSecOps practices as needed.
• Help innovate using AI capabilities with Salesforce Marketing Cloud, Sales cloud and Data cloud.
• Adherence to agile best practices including use of Scaled Agile Framework and Kanban methodologies.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level