Salesforce Engagement Manager

Capgemini • New York, NY

3d

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionWe are seeking a highly experienced Salesforce Engagement Manager to lead enterprise-scale digital transformation programs, manage a portfolio of strategic client accounts, and drive delivery excellence across globally distributed teams. This role combines client leadership, delivery governance, and commercial ownership to ensure successful outcomes and long-term account growth.The ideal candidate brings deep experience in enterprise software implementations, eCommerce platforms, and multi-tower digital transformation initiatives.

Requirements

• 14–20 years of experience delivering large, enterprise-grade software implementation projects.
• 8–10 years of experience in eCommerce and digital transformation initiatives.
• Proven experience managing multiple client accounts as a portfolio owner with end-to-end commercial accountability.
• Demonstrated success in revenue generation, P&L management, project financials, and contract negotiations.
• Strong background in leading globally distributed teams and setting up international delivery models.
• Executive-level communication skills, including presenting to steering committees and senior stakeholders.
• Extensive experience owning and delivering RFPs, SOWs, and strategic client proposals.
• Must be local to the New York area.
• Ability to understand and document business process flows; experience in creative solutioning for complex client challenges.
• Experience collaborating with teams across global time zones.
• Working knowledge of ERP systems and backend platforms integrated with eCommerce or CRM solutions.

Responsibilities

• Manage and grow a portfolio of strategic client accounts, maintaining a strong book of business.
• Build trusted relationships with executive stakeholders and act as their primary escalation point.
• Collaborate with cross-functional service lines to present integrated solutions and ensure a unified corporate offering.
• Lead all commercial activities including contract negotiation, rate discussions, budgeting, and profitability management.
• Own the creation and execution of Statements of Work (SOWs), change orders, and project financials.
• Identify new business opportunities within existing accounts and drive upsell/cross-sell motions.
• Ensure delivery excellence across large, multi-workstream Salesforce and eCommerce programs.
• Stand up and manage globally distributed delivery teams, establishing governance, processes, and communication frameworks.
• Oversee delivery quality, risk management, and client satisfaction while ensuring profitability targets are met.
• Prepare and deliver presentations for C-suite stakeholders, steering committees, and executive governance forums.
• Communicate program progress, risks, and dependencies with clarity and senior-level influence.
• Lead RFP responses, solution proposals, and SOW development for new and existing clients.
• Partner with pre-sales, solution architects, and practice leaders to create compelling, competitive proposals.
• Contribute to practice maturity by improving delivery frameworks, methodologies, and operational excellence standards.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed