Salesforce Functional Architect

Smarsh

1d

About The Position

We’re hiring a Salesforce Functional Architect to own platform architecture, automation standards, and data modeling across Sales Cloud, Service Cloud, CPQ, Billing and cross-cloud processes.
You are not here to crank tickets. You are here to design patterns, review work, and ensure that automation remains powerful without becoming fragile.
You’ll partner closely with the Salesforce Platform Manager, and Salesforce Technical Architect to keep the platform coherent as complexity grows.

Requirements

• 10+ years of hands-on Salesforce experience with progression into architecture-level ownership.
• Deep expertise in Sales Cloud and/or Service Cloud data models and automation design.
• Experience with Salesforce CPQ and Billing solutions.
• Experience with Agentforce and / or Einstein.
• Experience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment.
• Advanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments.
• Proven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe)
• Strong data modeling skills with an understanding of long-term reporting and integration implications.
• Experience preventing and resolving automation conflicts (recursion, order of execution, duplication)
• Clear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads.
• Experience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations.
• Ability to translate ambiguous business processes into durable system behavior.
• Experience establishing governance standards (naming conventions, documentation, release discipline)
• Relevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.

Responsibilities

• Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives.
• Serve as functional lead for Revenue, Finance, and Enterprise Applications.
• Own CRM and Revenue Cloud roadmap and prioritization.
• Oversee system integrators and managed service providers.
• Mentor admins and business analysts.
• Drive measurable business outcomes, not feature delivery.
• Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused.
• Establish and enforce automation patterns, naming conventions, and guardrails.
• Prevent “Flow sprawl” and logic duplication.
• Appropriate governance and usage of Salesforce AI tooling.
• Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc.
• Ensure scalability, reporting integrity, and clean integrations.
• Anticipate downstream impacts of schema changes.
• Review and approve designs for complex initiatives.
• Act as escalation point for architectural trade-offs.
• Mentor admins and developers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed