Salesforce Reporting Analyst (Pharma)

AssistRx • Maitland, FL

4d

About The Position

AssistRx is a leader in healthcare technology that improves how patients access and stay on life-saving specialty medications. Our platform connects pharmaceutical manufacturers, healthcare providers, and patients through innovative technology and data-driven solutions that streamline the therapy initiation process.
By partnering with life sciences organizations, AssistRx helps remove barriers to therapy access, enabling patients to start and stay on treatment faster.
Position Overview
AssistRx is seeking a Reporting Business Analyst to support the development of operational and client-facing reporting across our patient support and therapy access platforms.
This role serves as the bridge between business stakeholders and development teams, translating reporting and analytics needs into clear technical requirements. The analyst will gather reporting requirements, document detailed user stories, create JIRA tickets, and work closely with developers to ensure reports are built accurately.
The ideal candidate understands Salesforce data structures, is comfortable working with reporting and operational data, and has experience supporting patient access programs, pharmaceutical hubs, or drug manufacturer reporting environments.

Requirements

• Bachelor’s degree in Business, Analytics, Information Systems, Healthcare Administration, or related field, or equivalent experience.
• 3+ years of experience in a Business Analyst, Reporting Analyst, or Data Analyst role.
• Experience writing requirements, user stories, and JIRA tickets for development teams.
• Strong analytical and problem-solving skills.
• Ability to translate business needs into structured reporting requirements.
• Strong communication and stakeholder management skills.

Nice To Haves

• Experience working with Salesforce reporting or Salesforce data models.
• Experience in patient access programs, specialty pharmacy, pharmaceutical hubs, or drug manufacturer support services.
• Familiarity with healthcare data, patient journey workflows, or therapy initiation programs.
• Experience working in Agile environments with JIRA.
• Exposure to SQL, Tableau, Power BI, or similar reporting tools.

Responsibilities

• Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements.
• Translate business needs into clear user stories, technical requirements, and acceptance criteria.
• Create and manage JIRA tickets for development teams to build reports and dashboards.
• Work with stakeholders to define reporting needs using Salesforce data and operational program data.
• Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements.
• Collaborate with developers to clarify requirements and answer data-related questions during report development.
• Validate report outputs to ensure accuracy, consistency, and alignment with stakeholder expectations.
• Investigate discrepancies when stakeholders report incorrect or unexpected numbers.
• Support User Acceptance Testing (UAT) and confirm reports meet requirements prior to release.
• Serve as a liaison between operations, client services, product teams, and development teams.
• Facilitate meetings to clarify reporting requirements and communicate priorities.
• Provide documentation, walkthroughs, and training for newly developed reports.
• Manage multiple reporting requests in an Agile development environment.
• Ensure documentation and requirements remain organized and accessible.
• Support ongoing improvements to reporting processes and documentation standards.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level