Salesforce Systems Coordinator

University of Florida•Gainesville, FL

10d•$75,000 - $80,000

About The Position

The University of Florida Lastinger Center for Learning’s mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining top talent by valuing a broad range of thought, skill, and experience. We believe in fostering environments where team members feel respected, valued, and empowered to do their best work.

Requirements

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

Salesforce Administrator certification (within 3 months).
Experience with Salesforce administration, configuration, and user support.
Strong problem-solving and communication skills.
Experience in higher education CRM/SIS processes.

Responsibilities

Administration & User Support Serve as system administrator for Salesforce and related products.
Manage users, permissions, profiles, security settings, reports, dashboards, workflows, and automations.
Provide user support, training, documentation, and troubleshooting.
Conduct system audits, prepare for releases, evaluate new features, and maintain documentation.
Coordinate new development requests and enhancements with technical and functional teams.
System Maintenance & Issue Resolution Diagnose and resolve application issues and bugs.
Support upgrades, testing, integrations, data imports/exports, and data quality efforts.
Maintain data integrity, backups, and sandbox environments.
Manage deployments with appropriate rollback plans.
Support production releases and occasional after-hours issue resolution.
Project Support & Collaboration Participate in project planning, requirements gathering, and solution design.
Collaborate with implementation partners and Lastinger Center partners.
Evaluate and support AppExchange and third-party integrations (e.g., Brightspace D2L, SMS, telephony, form builders).
Contribute to Salesforce governance, strategy, and cross-center user groups.
Create and maintain dashboards, queries, and reports for marketing, recruiting, admissions, advising, and graduation.
Provide status updates and maintain task documentation.
Other Duties as assigned