Salesforce Technical Lead

ASPCA

20h•Remote

About The Position

Overview: The Salesforce Technical Lead will report to the Senior Director, Product Development. This leadership position will serve as the primary technical authority for the Information Technology Salesforce instance, overseeing the entire software development lifecycle including, planning, design, development, testing, and ongoing support. They will lead a team of Salesforce professionals, guiding them towards delivering high-quality solutions aligned with organizational goals. The Salesforce Technical Lead will bring a high level of expertise in the Salesforce platform and will focus on maximizing system efficiencies and better capitalizing on the features and benefits relative to the needs of various user groups. They will apply proven communication skills, problem-solving skills, and knowledge of best practices to create and support simple, scalable, compliant, and more automated ASPCA mission-critical information and systems. The ideal candidate will have excellent interpersonal skills, be a team player, and have a desire to support the ASPCA in achieving our mission of ending cruelty to animals. In this position, you will never be bored! The ASPCA supports a broad portfolio of technologies to support a highly mobile and diverse staff. Maintaining a presence in multiple geographic locations, the team provides support (hands-on and remote) to over a dozen facilities and field operations, and over a thousand individual staff members. Your work will be integral to the organization as you work cross-functionally to ensure ASPCA staff, partners and communities have the systems needed to work effectively and efficiently to improve animal welfare. This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States. Please note, a Cover Letter is required to complete your application. Applications for this role will be accepted until 5pm ET 3/26/26. Please note, a cover letter is required for your application to be complete. Who We Are The Information Technology (IT) department supports and improves a broad portfolio of technologies to support our staff. IT ensures that all ASPCA staff, partners, and communities have the systems needed to work effectively and efficiently to improve animal welfare. The sub-teams within IT include Product, Data and Reporting Solutions, Operations and Information Security, Technical Support, Enterprise Architecture, and Business Operations. What You’ll Do The Salesforce Technical Lead reports directly to the Senior Director, Product Development and has 3 direct reports. Where and When You’ll Work This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States. Ability and willingness to travel up to 5% annually, as needed. What You’ll Get Compensation The target hiring range is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. You can view which zone applies to you based on your location (aspca.app.box.com/v/aspcazonetable). For questions regarding locations not on the list, please send an email to Careers@aspca.org for more information. Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future. Zone 1: $123,500 - $129,500 annually Zone 2: $135,500 - $142,000 annually Zone 3: $149,500 - $156,500 annually For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: Affordable health coverage, including medical, employer-paid dental, and optional vision coverage. Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you. Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year. Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Requirements

Helps create connections between people, ideas and plans
Can be depended on to accept accountability for and effectively execute responsibilities
Gathers sufficient information to make a decision, and acts swiftly to choose or propose a course of action
Regularly evaluates results and iterates to improve processes
Plans, organizes and prioritizes work
Uses internal resources effectively (including financial, people, technology, communications)
Finds and applies improvements to the current way of doing things
Seeks to understand others' perspectives and willingly comes together with others to achieve collective goals
Presents information clearly in verbal and written form
Considers impact of decisions on co-workers or external partners and their work
Displays courage and determination in the face of challenges and inspires others to do the same
Experiments with and implements approaches that improve and expand upon our work
Supports the development of others within and across teams by proactively sharing advice and knowledge
Gives and invites feedback, and seeks opportunities for improvement
Cultivates a climate in which individual differences and perspectives are valued, encouraged, and supported
Able to understand business impact and manage priorities and deadlines accordingly
Able to analyze trends and patterns in issues, and direct mitigation strategies
Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
Advanced proficiency with Force.com Platform (Apex, VisualForce, Salesforce APIs, SOQL, Unit Testing)
Advanced proficiency with Salesforce Lightning and configuring Lightning Web Components, and Flow Builder
Advanced proficiency of Salesforce.com platform out-of-the-box functionality and configuration
Experience using a Salesforce DevOps platform, Gearset preferred
Proficiency developing and modifying systems including coding, testing, debugging and documenting programs
Proficiency with Force.com Migration Tool - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such as the Salesforce Data Loader
Proficiency with code change control using Github
Proficiency with and knowledge of relational databases, database architecture, data modeling, and ETL tools
Considerable knowledge of software development life-cycle methodologies, SaaS, and IT best practices
Knowledge of complex business systems integration as well as object-oriented design patterns and development
Familiarity with other programming languages, including JavaScript, CSS, HTML
High School Diploma or GED (Required)
5+ years of hands-on Salesforce development experience required
2+ years as a people manager leading and managing technical teams required
Experience acting in a Technical Lead role and using Agile development methodologies, including sprint planning and estimation
Experience developing custom Salesforce solutions
Salesforce Platform Developer I and II Certifications required
Experience in creating standard operating procedures (SOP), maintaining and updating tickets, incidents, requests, changes, problems, etc.
Must be available for off-hours support of mission critical applications
Some travel to ASPCA locations and training sites (about 5% annually) may be required

Nice To Haves

Application Architect or System Architect certifications preferred
Experience working at a non-profit organization preferred
Familiarity with other technologies, including CRMs, Airtable or BI tools, preferred

Responsibilities

Manage a team of 3 employees to succeed in their role by communicating clear expectations, providing opportunities for learning & development, and building positive and trusting relationships.
Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations, and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role(s).
Lead and develop a team of Salesforce professionals including a Senior Salesforce Developer, Salesforce Developer, and Salesforce Administrator/Release Manager; imbue team with a good understanding of the ASPCA's mission, teams, and priorities
Ensure the most significant efforts of the team are aligned to the most significant outcomes; continually assess and redirect team efforts for maximum impact
Provide training and career growth opportunities that empower the team to lead projects and take on the day-to-day management of initiatives
Oversee activities of the team and ensure project plans and delivery commitments are met
Work with team members to identify professional opportunities for growth and provide necessary mentoring, coaching, and training; ensure effective cross-training and proactively look for and fill gaps in the team's skills
Perform people management and support tasks for team, including approving timesheets and scheduling requests, regular 1-1 meetings, quarterly/semi-annual performance/development meetings, annual performance reviews and goal-setting tasks
Appraise individual and team performance: provide feedback, remediation, and motivation
Interview and assess candidates for open positions
Serve as the primary technical authority for the Information Technology Salesforce instance initiatives, providing technical guidance and mentorship to the team, fostering best practices and code quality
Lead and be responsible for the planning, development, and implementation of custom and scalable Salesforce solutions
Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
Oversee the creation and management of administration processes including workflows, validation rules, approval processes, assignment rules, processes, and flows
Apply in-depth knowledge of the standard capabilities of Salesforce and successfully expand on those capabilities using custom code as needed and third-party integrations
Oversee technical initiatives to produce highly optimized, well-architected and easy-to-maintain solutions
Identify synergies and opportunities for optimization and templatization of code for larger impact across development efforts
Advise on complex technical needs by identifying possible short-term and long-term solutions
Oversee the CI/CD processes working closely with the Salesforce Administrator/Release Manager on consistent and repeatable pipeline management ensuring successful deployments using Gearset
Collaborate with IT Product Managers to help develop business solutions and understand the business workflows
Meet with clients to determine and document business, functional, technical requirements, and design deliverables
Clearly communicate with team and where necessary to stakeholders the current state of a project, the benefits and risks to a solution's feasibility and functionality, and detailed level of effort estimates for proposed solutions
Collaborate with Product Development and Product Management team members and other stakeholders to proactively identify new and creative opportunities to use Salesforce and make efficiencies with existing products
Be the authority and champion of Salesforce to help identify when Salesforce would be the right application and empower end-users currently using Salesforce
Assist in prioritization and ongoing roadmap of Salesforce initiatives, and collaborate across the organization on the creation, execution, and prioritization of configuration and customization requests that support business priorities
Work closely with program and technology colleagues to understand the organization's strategy and implement scalable, modern, long-term solutions
Oversee the development of reports, dashboards, workflows, and processes to continuously monitor data quality and integrity
Conduct code reviews, enforce standards, optimize performance, and ensure adherence to security protocols.
Ensure system and data integrity by establishing end-user best practices
Monitor, assess and report on Salesforce system health and usage; identify needed system improvements
In conjunction with the team, align and maintain user profiles, roles, permissions, record distribution, security, queues, licenses, capacity, database, and storage limits
Serve as the point of escalation on complex issues

Benefits

Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

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