SAP Operations Manager

CACI

2d

About The Position

Are you passionate about SAP systems and eager to make a significant impact in a federal environment? CACI, INC. – FEDERAL is seeking a talented Senior SAP Operations Manager to join our innovative team. We have an exciting contract with a federal agency to support and maintain a critical SAP-based Enterprise Resource Planning (ERP) system that is foundational to the agency's mission.
Why You’ll Love This Role:
Be a Leader: Take charge of managing the Planning, Procurement, Fulfillment, and Financial functional areas, along with Application Development, Infrastructure Technology, and SAP Basis Administration.
Cutting-Edge Technology: Work with a public Cloud (AWS) hosted SAP Business Suite system, executing SAP Upgrades & Migrations for SAP Business Suite on HANA (and S/4HANA).
Collaborative Environment: Engage with a diverse team of Professional Service Providers, Solution Architects, Cloud Architects, Basis Administrators, Application Developers, Business Process Analysts, and Customer Service agents.
Customer-Centric: Directly interact with customers, program sponsors, and stakeholders to ensure their needs are met and exceeded.
Innovative Culture: Contribute to systems analysis, innovation, and process improvements in a dynamic and forward-thinking environment.

Requirements

• Bachelor's degree in computer science, information technology, engineering, or a related field.
• Minimum of 10 years of progressive experience in SAP Basis administration and operations, with at least 5 years in a leadership role.
• Extensive knowledge of IT operations in a multi-stakeholder environment.
• Proven experience with SAP deployments on cloud platforms or large on-premises SAP infrastructures.
• Deep understanding of SAP system architecture and components.
• Proficiency in managing SAP Basis administration tasks.
• Strong knowledge of operating systems and virtualization technologies.
• Excellent leadership, team building, and communication skills.
• Strong analytical and problem-solving abilities.
• Customer-focused with a commitment to service excellence.

Nice To Haves

• Master’s Degree in technical or business administration.
• Experience working on Federal/Public sector SAP projects.
• Program management certification (e.g., PMP, PgMP).
• ITIL Foundation or higher certification and/or ServiceNow system administrator certification.
• SAP certification in a technical, functional, or process discipline.
• Cloud infrastructure or security certification (e.g., AWS Certified Solutions Architect).

Responsibilities

• System Uptime & Performance: Ensure 24/7 availability and optimal performance of all SAP systems.
• Team Leadership: Mentor and develop a talented team of SAP Basis administrators, operations specialists, and customer service support personnel.
• Incident & Problem Management: Oversee incident management processes and lead root cause analysis for critical incidents.
• Change & Release Management: Collaborate with development and project teams for smooth deployment of changes and upgrades.
• Maintenance & Housekeeping: Plan and execute regular preventative maintenance activities and oversee backup and recovery strategies.
• Monitoring & Alerting: Implement and maintain robust monitoring tools and alerting mechanisms.
• Security & Compliance: Ensure system security adherence to government policies and regulatory requirements.
• Capacity Planning & Optimization: Monitor resource utilization and propose infrastructure scaling solutions.
• Vendor Management: Manage relationships with SAP and third-party vendors for support, licensing, and professional services.
• Documentation & Reporting: Maintain comprehensive documentation and generate regular performance reports.
• Continuous Improvement: Stay ahead of new SAP technologies and industry trends to drive efficiency and reliability.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level