Satisfaction Specialist II
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.
Requirements
- High School
- Experience
Responsibilities
- Review end of day payoff transactions list and verify all the same loans appear on the loan satisfaction report.
- Complete the process of satisfying the loan within the state mandated time from of 60 days from the date of payoff to the date the satisfaction was recorded.
- Complete the request to have the files returned to PHFA from the Trustee using the As400 menu options.
- Retrieve the subordinate loans to be processed for satisfaction upon notification of payoff.
- Generate, proofread and correct the mortgage satisfactions as needed.
- Complete the mortgage satisfaction document as required by the recorder of deed per the county requirements.
- Complete the electronic recordings for the counties that are set up to complete the mortgage satisfactions in this manner.
- Complete checks requests and mail the check and appropriate mortgage satisfaction to the recorder of deeds for the counties that do not participate in the e-recording process.
- Generate paid in full letters and send them along with the note stamped “paid in full” to mortgagors.
- Process incoming satisfaction mail and the electronically recorded satisfactions by entering the receive dates in the AS400.
- Review, correct and resend the satisfactions that were rejected from the recorder of deeds.
- Scan the recorded mortgage satisfactions
- Respond to emails and phones calls from borrowers in regards to their loan being satisfied.
- Complete a monthly activity report for supervisor
- Consult with Satisfactions Officer or supervisor on problematic situations to determine the best course of action.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
