SBA Servicing and Operations Assistant

SOUTHERN BANK•Poplar Bluff, MO

About The Position

The SBA Servicing and Operations Assistant position(s) are responsible for various tasks, each with a focus on specific SBA duties. These tasks will be assigned by the Director, SBA Lending and separated into two main categories. These positions may assist in both areas from time to time. Servicing, Lending, Operations and Administrative: This position will assist the lending and administrative SBA team in portfolio monitoring, annual portfolio reviews, servicing action requests and loan modification requests. Interacts with SBA customers, SBA Loan Officers, SBA Loan Coordinators, and Loan Processing personnel to complete a variety of tasks associated with the servicing and monitoring of SBA (Small Business Administration) loans. Assures tasks are completed accurately, timely and professionally to ensure prompt and professional service to internal and external customers Liquidation & Collections: This position will be responsible for managing and resolving defaulted SBA loans through effective collections, asset recovery, liquidation, and loss mitigation strategies. Interacts with SBA customers, SBA Loan Officers, 3rd party vendors (appraisers, etc) and attorneys to complete a variety of tasks associated with the liquidation and collection of SBA (Small Business Administration) loans. Assures tasks are completed accurately, timely and professionally to ensure prompt and professional service to internal and external customers. These roles ensure compliance with SBA Servicing and Liquidation Standard Operating Procedures (SOP) 50 57, bank policies and regulatory requirements while maximizing recovery and minimizing loss. EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS Southern Bank team members exhibit Southern Bank’s values, which can be remembered with the acronym FIRSTS. We teach our team members about our “values in action,” which give further examples of how we can live out Southern Bank’s values. We act as a FAMILY – We know we’re not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day. We move with INNOVATION – We push for better ways to solve problems. We are not afraid of a challenge; we’re driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles. We are ROOTED – We’re from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we’ve known people our whole lives. We prioritize SERVICE – We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities. We build TRUST – We strive to be reliable and trustworthy, honest and transparent. We are dedicated to doing what’s best for our team members, our customers, and our communities, and they can be confident that we are who we say we are. We are a source of STRENGTH – We have a capacity and resilience that has come through years of experience and growth. We are able to support those who count on us, and those who need us can rely on us. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Requirements

Ability to effectively work in a team environment cohesively (in various regions) and adapt well to change. Work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes
Effective oral and written communication skills
Good customer service skills
Knowledge of various legal entity borrowing structures
Knowledge of loan closing process and loan documentation
Skilled with Microsoft Word, Excel, Outlook, and related software applications (FISERV, Quiktrak) and SBA CAFS/ETran would be preferred
Highly attentive to detail and able to multi-task in a fast-paced environment
Complete all required training (initially and ongoing), Bank and SBA Training
To include the above along with
Strong negotiation and conflict-resolution skills
Highly attentive to detail and documentation accuracy are essential
Ability to manage multiple high-priority files
Ability to work in a multi-task, fast paced, high stress environment
Minimum 1 year of loan administration experience or equivalent financial service and customer service experience. SBA related experience preferred
Knowledge of SBA Origination SOP 50 10 and SBA Servicing and Liquidation SOP 50 57 requirements and procedures, preferred
Familiarity with foreclosure, repossession, bankruptcy, and UCC collateral recovery, preferred

Nice To Haves

Experience with loan documentation, financial analysis, and legal proceedings preferred

Responsibilities

Prepare Servicing Memos for submission of approval to appropriate approval authority, (Bank and SBA), which includes reviewing loan files, closing documents, collateral documents, etc.
Work with customers and lender to obtain all information and documentation needed to complete the request
Prepare Collateral Releases for various servicing requests, responsible for ensuring releases and assignment releases are filed, and/or recorded, with follow up
Support the SBA Team with various portfolio monitoring tasks, including but not limited to insurance (life insurance, liability, property, flood etc.) tracking/exceptions, financial reporting exceptions
Ensure loan payment postings are accurate and monitor modifications for accurate loan repayment schedules
Process monthly/daily Secondary Market SBA loan payments
Daily customer interactions through phone calls and emails to assist the SBA Team with routine servicing matters and/or other related issues
Assist with and manage transition of loan file from closing to review. Reviewing final closing documents for accuracy, prepare final loan folders and file in vault room. Ensure the loan documentation is property imaged into Core system
Assist and perform post-closing audits of 7(a) loan files
Scan and file insurance and other various documentation as needed to maintain loan files
Assist SBA Team with performing tasks including but not limited to site visits, address verification for returned mail, etc
Process third party vendor orders (as related to servicing) maintain current vendor lists
Prepare loan payoff requests (including loans sold on the secondary market), submit payoff notice to SBA in required timeframe prior to payoff, prepare applicable collateral releases (with follow up to ensure proper filing/recording), process loan payoff when received and prepare loan file for proper file retention as designated by SBA
Assist with special tasks as needed by Director, SBA Lending and/or SBA Operations Manager
Serves as back up or assist SBA Operations Manager on various FTA/1502 projects and reports
Manage a portfolio of delinquent and defaulted SBA loans
Prepare, mail and document past due letters for existing past due SBA loans within specific timeframes
Contact borrowers, guarantors, and legal counsel to pursue repayment or resolution
Assist with negotiating payment plans, settlements, and loan workout options in collaboration with Director, SBA Lending
Monitor borrower financial conditions and recommend appropriate action
Initiate and manage SBA loan liquidation processes
Coordinate collateral repossession, foreclosure, and asset sales
Process third party vendor orders (as related to liquidation) maintain current vendor lists
Order and review appraisals, valuations, and environmental reports
Work with attorneys, title companies, and auctioneers to maximize recovery
Ensure compliance with SBA SOP 50 57 and related SBA servicing requirements
May prepare and submit SBA liquidation plans, site visit reports, and wrap-up reports
Maintain accurate loan files, correspondence files, recovery records, and documentation
Submit claims to SBA and assist in the guaranty recovery processes
Analyze financial statements, tax returns, and borrower cash flow
Prepare internal reports on recovery progress and loss exposure
Collaborate with Director, SBA Lending and legal counsel on litigation, bankruptcy, and foreclosure cases
Communicate with internal departments including Special Assets
Respond to borrower inquiries and resolve disputes professionally
Maintain borrower confidentiality and sensitive financial information
Identify and escalate risk concerns or fraud indicators
Work closely with Director, SBA Lending on all liquidation activities