Scale Operator - Allentown PA

EMR Metal Recycling•Allentown, PA

1d•Onsite

About The Position

EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration. Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials. EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first! We are seeking a dedicated and reliable Scale Operator to join our team. The Scale Operator plays a key role in ensuring the efficient and accurate processing of scrap metal shipments. In this role, you will provide excellent customer service to customers crossing the scale, accurately create tickets, grade materials, and ensure that all incoming and outgoing shipments meet quality standards. The ideal candidate will have a strong attention to detail, excellent communication skills, and a background in customer service. Prior experience in the scrap metal industry is a plus but not required. The Scale Operator may also be referred to as a Weighmaster in the scrap metal industry. Start your career in recycling, sustainability and materials processing industry by joining a growing team that values safety, precision, and exceptional customer service. As a Recycling Operations Specialist at EMR, you’ll play a vital role in daily yard and scale operations—directing traffic, weighing and recording materials, and providing clear, courteous communication to every customer. If you’re detail-oriented, safety-minded, and enjoy an active, customer-focused environment, we want to meet you.

Requirements

Strong communication skills, both written and verbal.
Excellent attention to detail with a focus on accuracy.
Ability to multitask in a fast-paced environment.
Capability to work independently as well as part of a team.
Strong critical thinking and problem-solving abilities.
Ability to lift up to 20 lbs.
Direct customer service experience (1 year minimum).
High school diploma or GED equivalent preferred.
At least one year of customer service experience required.
High attention to detail and accuracy
Excellent communication and customer service skills
Ability to stay calm and professional under pressure
Strong problem-solving skills and initiative
Basic computer proficiency for transaction recording
High school diploma or equivalent required
2+ years of experience in customer service, recycling, waste management, or yard operations
1+ year of experience working directly with the public

Nice To Haves

Prior experience in the scrap metal industry is preferred, but not required.
Knowledge of different metals/materials preferred

Responsibilities

Weigh and ticket incoming customers crossing the scale.
Use Weighmaster software to accurately create tickets in a timely manner.
Direct customers on and off the scales to ensure an even flow of traffic.
Grade incoming scrap materials according to established guidelines.
Provide outstanding customer service, assisting customers with questions and concerns.
Safely direct customer and vehicle traffic through the yard and weigh scale area.
Collaborate with the yard operations team to support efficiency and customer satisfaction.
Accurately weigh and record incoming/outgoing materials using the Weighmaster system.
Identify and grade various metals and recyclable materials.
Issue tickets and payments based on verified weights, grades, and pricing.
Communicate yard procedures, direct material drop-offs, and ensure smooth flow of operations.

Benefits

EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more.
EMR offers a competitive benefit package that includes health, dental, and vision coverage, group life insurance (3x base pay), paid time off, 401(k) plan with company match, and more. Additional compensation may include quarterly location performance bonuses.

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