Scaled Customer Success Manager
About The Position
Rhythm helps associations and non-profits deliver an exceptional online experience to their constituents. This means members, event attendees, learners, sponsors, donors, and more all use Rhythm. It’s a lofty goal for organization staff who are far too often hamstrung by software instead of empowered by it. As constituent expectations evolve to meet a digital-first world, more and more organizations are looking for a technology partner that can help them meet that demand. (That’s us.) So, we’re looking for the next member of our team who can help shape the future of our market by creating an exceptional customer experience. (Maybe that’s you?) About our Scaled Customer Success Manager The Scaled Customer Success Manager (Scaled CSM) is responsible for supporting the largest segment of Rhythm’s customer base through scalable engagement strategies, digital programs, and lifecycle automation. This role ensures customers achieve meaningful value from Rhythm while maintaining an exceptional experience at scale. The Scaled CSM focuses on enabling customers to: Successfully onboard and adopt the platform Understand how to use Rhythm effectively Access training, resources, and best practices Progress toward success with minimal friction Through structured playbooks, digital programs, and repeatable processes, the Scaled CSM ensures that every customer—regardless of size—receives consistent guidance and support. At Rhythm, Scaled Customer Success means: Delivering value through automation, digital engagement, and structured lifecycle programs Providing guidance through playbooks, knowledge resources, and scalable education Ensuring every customer has a clear path from onboarding to long-term adoption
Requirements
- Have 2–4 years of experience in Customer Success, Account Management, or Consulting
- Have experience supporting high-volume customer portfolios
- Are comfortable using automation tools and customer success platforms
- Demonstrate strong communication and program management skills
Nice To Haves
- Experience in SaaS platforms serving associations, nonprofits, or ERP-adjacent markets is a strong plus
- Think operationally about scaling customer engagement
- Demonstrate strong empathy and customer advocacy
- Communicate clearly in written and verbal formats
- Be highly organized and capable of managing multiple priorities
- Thrive in remote, autonomous environments
- Be motivated to support mission-driven organizations
Responsibilities
- Drive onboarding and early adoption
- Deliver scalable customer engagement programs
- Execute lifecycle success programs
- Enable customer education and self-service success
- Monitor customer health and escalate when needed
Benefits
- Remote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.
- Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.
- Unlimited vacation: There’s more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.
- Financial well-being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.
- Ongoing learning: The team at Rhythm is a curious bunch. That’s why we have ongoing learning opportunities like office hours, online courses, and industry conferences.
- World-class team: If you look around at our team, you’ll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
