Scheduler Rep I - Remote

Conifer Health Solutions

7d • $15 - $22 • Remote

About The Position

The Patient Service Center Representative I is responsible for creating a
positive patient experience by accurately and efficiently handling the
day-to-day operations relating to a patient’s anticipated appointment.  The PSC
REP I may be assigned to either the financial clearance function or the
scheduling function and is expected to maintain positive customer service at all
times.  Upon occasion, the PSC Rep I may perform both financial clearance and
scheduling duties but with limited scope. The individual is expected to develop
a thorough understanding of assigned function.

Requirements

• Ability to work in a production driven call-center environment
• Familiarity with working with dual computer monitors (may be required to use dual monitors)
• Must have basic typing ability
• Must have working knowledge of Windows based computer environment
• Must be able to multi task in a high volume center
• Strong written and verbal communication skills
• High school diploma or GED

Nice To Haves

• Two years of college (two years in a professional, customer service-driven environment may substitute for two years of college)
• Telephone/call center experience
• Pre-registration and/or scheduling experience
• 1-2 years of customer service experience

Responsibilities

• Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit
• Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility
• Assist other team members where necessary
• Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
• PSC Rep I would be assigned to easier, less complex scheduling
• Responsible for accurate and timely scheduling for outpatient appointments
• Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.
• Other duties as assigned based on departmental needs

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED