Scheduler for In Home Care Company
About The Position
You will be responsible for scheduling caregivers for shifts with clients based on the client's desired schedule and the caregivers' availability. Duties Desired Schedule: Monday, Wednesday, Friday, Saturday, Sunday OR Monday, Tuesday, Wednesday, Friday, Saturday (Schedule is somewhat negotiable.) Schedule shifts with caregivers whose skill and availability matches the service needs of the client. Communicate new assignments and/or scheduling changes to caregivers and clients. Maintain accurate schedules for clients in the agency’s CRM system. Rarely, fill in for caregivers when a shift cannot be filled by regular caregiver staff. Ensure caregivers feel properly appreciated, supported and recognized. Ensure clients feel supported and their needs are being met by scheduled caregivers. Continually recruit caregivers to maintain pool of eligible and available caregivers. Process applications/employment inquiries. Conduct pre-screens and in-persons interviews with potential candidates; provide hiring recommendations to Owner. Validate provided references. Schedule qualified candidates for orientation.
Requirements
- High school graduate
- Two years of related experience; knowledge of HR, scheduling and/or health care preferred
- Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation
- Must possess organizational skills and follow-through and be comfortable utilizing various technologies and computer programs
- Able to exercise initiative, problem solve and apply sound judgment
- Able to work under pressure and manage multiple demands simultaneously
- Must present a positive and professional business image
- Must pass a criminal background check
Nice To Haves
- knowledge of HR, scheduling and/or health care
Responsibilities
- Schedule shifts with caregivers based on client's and caregivers' availability
- Communicate new assignments and/or scheduling changes to caregivers and clients
- Maintain accurate schedules in the agency's CRM system
- Fill in for caregivers when needed
- Ensure caregivers feel appreciated and supported
- Ensure clients feel supported and their needs are being met
- Recruit caregivers
- Process applications/employment inquiries
- Conduct pre-screens and in-person interviews
- Validate provided references
- Schedule qualified candidates for orientation
Benefits
- Weekly Pay
- Training & development
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
