Scheduling Analyst

Mecklenburg EMS Careers•Charlotte, NC

4d•$29

About The Position

DUTIES & RESPONSIBILITIES: Administers the timekeeping software. Assigns field and support employees to work schedules though scheduling software. Creates daily operations schedules and staffs according to deployment requirements. Prepares operations schedules using the most financially sound method to minimize overtime and avoid unnecessary payroll expenses. Updates employee profiles for qualification, class and various status changes. Performs advanced scheduling of personnel by creating and maintaining unit profiles. Receives and responds to overtime requests and cancelations via scheduling software and email. Identifies areas of financial waste, recommends and/or implements new processes for accountability and efficiency. Carefully monitors scheduling procedures in order to achieve optimal scheduling of resources for call demand. Maintains employee records and user access/security roles to scheduling software system. Presents an operational overview to new employees and leadership to include terminology, explanation and the use of the scheduling software system, and provides training or retraining when necessary. Process payroll for all Agency employees including auditing timecards for all employees ensuring accuracy of payroll. Investigate payroll issues and prepare corrections for processing as needed. Performs analysis of historical demand, employee attendance and other scheduling data for use in maintaining a realistic basis for future planning and forecasting. Uses analytical results to create new shifts or edit current shifts for the annual shift bid and prepares staffing graphs for management review/approval. Focuses on management of the system and balance of unit hour production and demand needs. Assists in the annual shift bid. Responsible for maintaining various scheduling metrics and reports for leadership. Prepares technical reports and visualizations as needed. Prepares and presents daily ‘Operations Briefing’ report. The report includes the current status of response time performance, transports vs. forecast, system workload measurements vs. forecast, detailed analysis of the previous day(s), schedule forecast for the rest of the week, forecast late call reasons, situational awareness of events. Collaborates with Agency department to obtain reports from public relations, logistics, communication, NET, IT and special operations related to system demand and needs. Participates in agency improvement initiatives. Supports the Scheduling Specialist as needed. Other duties as assigned by supervisor. EDUCATION/EXPERIENCE: B.A./B.S. preferred Related experience and/or training or equivalent combination of education and experience preferred Previous experience with timekeeping/scheduling software and prior knowledge in EMS operations is strongly preferred, however not required Experience in general office work and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) with the ability to create and maintain databases, transcribe documents, compose correspondence and communicate via e-mail. Must possess the ability to multi-task in a stressful environment while remaining well organized. Must have the ability to work in a self-directed basis. Must possess strong interpersonal skills. Must possess strong written and oral communication skills. Must possess strong customer service skills. Must have the ability to prioritize and manage multiple tasks simultaneously. Must have working knowledge of computer hardware and networking. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. SALARY RANGE $29.40/hr; additional, based on relevant experience Interested applicants must complete the online application and upload a resume NO LATER THAN February 15th 2026 to be considered for the position. If you have any further questions, please contact MEDIC Recruitment at Jobs@Medic911.com

Requirements

B.A./B.S. preferred
Related experience and/or training or equivalent combination of education and experience preferred
Experience in general office work and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) with the ability to create and maintain databases, transcribe documents, compose correspondence and communicate via e-mail.
Must possess the ability to multi-task in a stressful environment while remaining well organized.
Must have the ability to work in a self-directed basis.
Must possess strong interpersonal skills.
Must possess strong written and oral communication skills.
Must possess strong customer service skills.
Must have the ability to prioritize and manage multiple tasks simultaneously.
Must have working knowledge of computer hardware and networking.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Previous experience with timekeeping/scheduling software and prior knowledge in EMS operations is strongly preferred, however not required

Responsibilities

Administers the timekeeping software.
Assigns field and support employees to work schedules though scheduling software.
Creates daily operations schedules and staffs according to deployment requirements.
Prepares operations schedules using the most financially sound method to minimize overtime and avoid unnecessary payroll expenses.
Updates employee profiles for qualification, class and various status changes.
Performs advanced scheduling of personnel by creating and maintaining unit profiles.
Receives and responds to overtime requests and cancelations via scheduling software and email.
Identifies areas of financial waste, recommends and/or implements new processes for accountability and efficiency.
Carefully monitors scheduling procedures in order to achieve optimal scheduling of resources for call demand.
Maintains employee records and user access/security roles to scheduling software system.
Presents an operational overview to new employees and leadership to include terminology, explanation and the use of the scheduling software system, and provides training or retraining when necessary.
Process payroll for all Agency employees including auditing timecards for all employees ensuring accuracy of payroll.
Investigate payroll issues and prepare corrections for processing as needed.
Performs analysis of historical demand, employee attendance and other scheduling data for use in maintaining a realistic basis for future planning and forecasting.
Uses analytical results to create new shifts or edit current shifts for the annual shift bid and prepares staffing graphs for management review/approval.
Focuses on management of the system and balance of unit hour production and demand needs.
Assists in the annual shift bid.
Responsible for maintaining various scheduling metrics and reports for leadership.
Prepares technical reports and visualizations as needed.
Prepares and presents daily ‘Operations Briefing’ report.
Collaborates with Agency department to obtain reports from public relations, logistics, communication, NET, IT and special operations related to system demand and needs.
Participates in agency improvement initiatives.
Supports the Scheduling Specialist as needed.
Other duties as assigned by supervisor.