Scheduling & Care Coordination Coordinator

Ascend Back Office Solutions•Hollywood, FL

2d•$45,000 - $50,000•Onsite

About The Position

Are you someone who thrives when things run smoothly? Do you enjoy organizing schedules, solving problems quickly, and making sure people are supported when they need it most? We’re looking for a Scheduling & Care Coordination Coordinator to support daily operations for our home care organization serving Medicare and Private Duty clients. who can help keep our daily operations running seamlessly. This role ensures every client has caregiver coverage, schedules are accurate, and communication is handled professionally. If you’re detail-oriented, calm under pressure, and take pride in keeping things organized, this could be a great fit for you. About Us Ascend Back Office Solutions provides operational support for Access NurseCare and At Home Nurses Care, two trusted home care agencies serving Miami-Dade and Broward counties. Our teams provide Medicare Home Health, Private Duty, and Care Management services to help individuals receive compassionate care in the comfort of their homes. Behind the scenes, our operations team ensures everything runs smoothly so our caregivers can focus on what matters most: caring for our clients with dignity. What Success Looks Like in This Role Proactively fill Client open shifts and escalate staffing risks immediately Schedules are accurate, and payroll runs smoothly Ensure communication with caregivers and clients is clear and documented Even during last-minute changes, you remain calm and solution-focused Remain calm and solutions-oriented during last-minute changes

Requirements

2+ years of scheduling experience in healthcare or home care
Experience with Medicare and Private Duty home care
Experience coordinating multiple caregivers and client schedules
Strong organizational, time management, and Technology skills
Excellent communication and follow-up skills
Ability to work independently and meet deadlines

Nice To Haves

Experience with WellSky, Hireology, and Google Workspace a plus
Bilingual (English/Spanish)

Responsibilities

Manage all aspects of the client intake and scheduling process
Ensure all referrals are received accurately and completely
Build and maintain positive relationships with clients and referral sources
Create and coordinate caregiver schedules based on skills, availability, and client needs
Schedule caregivers based on skill, compatibility, and authorization
Confirm schedules daily in WellSky
Monitor caregiver clock-ins and clock-outs for accuracy
Fill open shifts proactively using CareFinder and outreach
Manage call-outs and schedule changes professionally
Assist with answering and direct incoming calls, ensuring all client and caregiver inquiries are fully resolved (“closing the loop”)
Coordinate caregiver schedules across multiple companies and service lines, ensuring accurate assignments based on client needs and availability
Respond promptly to requests and concerns
Document caregiver and client communication on the same day
Review and ensure schedules are accurate and prevent overlapping shifts
Maintain clear, detailed notes and schedule updates
Finalize weekly schedules
Notify caregivers of schedule updates promptly
Conduct regular caregiver check-ins to support engagement and retention
Maintain professional, clear, and supportive communication at all times
Escalate urgent issues or concerns to leadership as needed
Facilitate WellSky training for new caregivers
Submit a weekly activity report
Identify trends in call-outs, attendance, or staffing challenges
Assist with holiday and emergency staffing planning
Serve as liaison between agency staff, caregivers, and leadership
Assist with Wellsky training for new caregivers
Participate in an on-call rotation as needed (weekly stipend provided when assigned)