Scheduling Manager

Senior Helpers of SWVA•Abingdon, VA

About The Position

Are you looking for a career with purpose? A leading international senior home care company is seeking a dynamic Scheduling Manager in our Abingdon location. The Scheduling Manager is responsible for organizing the delivery and administration of personal care and companion care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the growth and ensure success for all. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers, we believe our employees are our greatest asset. General Duties and Responsibilities but not limited to: Manages workload based on SMART goals, personal initiative, and prioritization. Select, schedule, and coordinate caregivers based on client assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case. Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts. Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family. Track and record in company software for all scheduling changes. Accept on-call duty averaging two weeks per month and as directed by supervisor. Communicate and provide input to the internal staff on hiring needs on a regular basis. May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained. May assist with new caregiver orientation and training Audit clients' completed and scheduled shifts on a regular basis to ensure proper services are being rendered to clients. Demonstrate an ability to identify and solve problems; uses initiative and sound judgment to reach quality decisions. Coordinate shift back-fill activities in the event of caregiver tardiness or absences. Act as point of contact with client family regarding schedules. Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships. Works in conjunction with supervisor in resolving complaints, incidents, and injuries. Assist caregiver with client in-home if requested

Requirements

High School Diploma or equivalent (GED) is required, Associate’s degree preferred
Previous experience in customer service preferred
Must be proficient in Microsoft Office
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving and creative-solution abilities

Responsibilities

Manages workload based on SMART goals, personal initiative, and prioritization.
Select, schedule, and coordinate caregivers based on client assessment and care plan information for new and existing clients.
Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
The company schedule must be complete three days before all scheduled shifts.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time with the client/family.
Track and record in company software for all scheduling changes.
Accept on-call duty averaging two weeks per month and as directed by supervisor.
Communicate and provide input to the internal staff on hiring needs on a regular basis.
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
May assist with new caregiver orientation and training
Audit clients' completed and scheduled shifts on a regular basis to ensure proper services are being rendered to clients.
Demonstrate an ability to identify and solve problems; uses initiative and sound judgment to reach quality decisions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
Assist caregiver with client in-home if requested