Scheduling Representative - Bi-lingual English/Spanish

Davis Behavioral Health•Layton, UT

1d•$18•Onsite

About The Position

Davis Behavioral Health is actively seeking a full-time Bi-lingual English/Spanish Scheduling Representative to manage client appointments and be an active and supporting member of the Clinical Support Team while building and maintaining positive relationships with DBH's clients. The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent.
Possess strong verbal communication skills.
Have demonstrated professional customer service experience.
Demonstrate compassion, courtesy and respect to all clients and their families.
Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.
Must be fluent in both the English and Spanish languages.

Nice To Haves

Computer knowledge, including keyboarding (typing) skills.
Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
Previous experience working in a medical office and/or familiarity with medical terminology preferred.
Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.
Spanish Fluent bi-lingual English/Spanish skills are required.

Responsibilities

Answer all phones calls made to the central scheduling number/extension and schedule, reschedule, and cancel appointments for all clients in a warm, friendly, and prompt manner.
Serve as one of the primary contacts for Spanish speaking phone calls.
Be informed of the daily operations of clinical and medical staff and their appointment preferences, including wait lists.
Convey all necessary information related to the client's appointment.
Update appointments cancelled through automated system.
Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary.
All other duties as assigned related to the needs of the organization.

Benefits

Medical Insurance - The current carrier and network is SelectHealth Share.
High Deductible Health Plan with a sizeable employer Health Savings Account contribution.
H.S.A. administered by HealthEquity.
Dental Insurance - The current carrier and network is Delta Dental.
Integrated Primary Care Clinic - Nice Healthcare. Every day care whenever you need it.
Vision Insurance - Offered by VSP
Flexible Spending Account (FSA) - Administered by APA Benefits.
Annual healthcare spending limit: $3,300
Annual dependent care spending limit: $5,000
Retirement Utah Retirement System participating agency
401(k) - DBH matches up to 2% of annual earnings
Voluntary employee-funded options available (457 Plan Roth IRA)
Life and Accidental Death and Dismemberment Insurance - Administered by USAble.
Basic Life and AD&D Benefit Amounts Employee: 2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000
Spouse : $10,000
Child(ren) : $5,000 on each eligible dependent child
Voluntary Life and AD&D Insurance - Administered by USAble.
Long-term Disability - Administered by USAble.
Health Reimbursement Account (H.R.A.) - Offered to employees to voluntarily opt out of DBH medical insurance. Administered by APA Benefits.
Up to $2,600 per year contributed by DBH after required employee contribution.
Voluntary Insurance - Administered by Assurity.
Voluntary Accident
Voluntary Critical Illness
Voluntary Hospital Indemnity
Voluntary Identify Theft Protection - Administered by Allstate Benefits.
Employee Assistance Program (EAP) - Administered by Intermountain Healthcare.