Scheduling Specialist II: Oncology

Hoag • Newport Beach, CA

47d

About The Position

The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment.
Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.
Infusion:
Conducts patient check-in and check-out. Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation). Confirms and schedules additional appointments as needed.

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Responsibilities

• Assists in the coordination of Patient Procedure/Surgical schedule.
• Collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members.
• Collaborates with Insurance Verification Specialists and assists with the authorization process.
• Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles.
• Creates patient itineraries and makes changes as requested.
• Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned.
• Assists with the master schedule for procedures and coordinates case resource needs.
• Interacts directly with patients and works in a high call volume environment.
• Participates in the continuous quality improvement processes.
• Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
• Maintains confidentiality.
• Performs other duties as assigned.
• Conducts patient check-in and check-out.
• Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation).
• Confirms and schedules additional appointments as needed.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees