Scheduling Specialist

American Vision Partners•Prescott, AZ

About The Position

As a Scheduling Specialist, you’ll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.

Requirements

High School diploma or equivalent
Ability to navigate custom computer software and internal systems
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Nice To Haves

NextGen experience a plus!
Experience in Medical Office including Insurance Knowledge highly desirable
Bilingual in Spanish highly preferred but not required

Responsibilities

In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
Minimum goal achievement based on monthly review of various metrics and expected requirements.
Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
Focused and open to learning new skills to take on various roles based on business need